Hi,

> Am 03.04.2016 um 13:59 schrieb jan iversen <[email protected]>:
> 
> Hi.
> 
> A couple of comments:
> 
> "At least two responsible parties must know how to setup, configure and 
> maintain a service"
> 
> Do you really mean "parties", that means e.g. people from development and 
> people from infra. I would use "persons“.

Okay, will change to people.

> 
> I miss a definition of a "service", as opposed to e.g. the needed hardware to 
> run the service. I think it is important to differenciate between:
> - services (something users see: gerrit, wiki...)
> - internal services (used to secure the above: firewalls, backup...)
> - hardware/infrastructure (used to run the above).
> 
> Having a clear definition of the 3 catagories, and SLA definition, makes it a 
> lot more measurable.

That id definitely a good idea.


> 
> For me, being 2 persons is not a demand, but might be needed to achive a high 
> SLA.
> 
> Does this mean that the infra-docs is dead ?

No, infra-docs is for internal things, but we try to open up as much as 
possible to the public.

Alex


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