We have begun receive patients in our California Imaging Centers who present
Insurance cards with no Insured ID. 

Here is the experience as reported from our Director in the region:

"One Health Plan and Aetna are issuing new insurance cards without the
Insurance Identification Number. I called both insurances to ask why, and
was told, "HIPAA". Both are in the process of issuing new cards to ALL
members

So I asked, the patient, "what is your Insurance ID number?".  "I dunno" ,
was the answer

So I asked the insurance companies, "are we to assume that the ID number is
the social security number?" "I dunno" , was the answer. They would not
provide me with the ID number."

How are we going to bill a patient's insurance company under these
circumstances? How are others dealing with this situation? Will this
necessitate Eligibility verification? Could we find the information that we
need that way? If this extends throughout the market, it will be a nightmare
for providers.

EDI Project Manager
8754 Dunstable Loop
Bristow, VA 20136
(703) 369-5775


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