Might as well call and complain. They might give you your money back.
On 4/29/06, Ellen <[EMAIL PROTECTED]> wrote:
Warning--long story ahead, hope it's worth it--
Today I had a sofa delivered. I live in a 3rd floor walkup with a
narrow, winding staircase from the 2nd to the 3rd level. 2 big strong
delivery guys came, got it to the 2nd floor landing, and told me that
my staircase was too narrow and it wasn't going to fit without
damaging the sofa or the wall, so they wouldn't be able to finish
delivering it. I think they were just covering their butts because
they didn't want to be liable for the damage. I could either return
it for no charge and get a different one and pay the difference with
no additional delivery fee, or they would leave it on the landing if I
agreed to take responsibility for it. I didn't want to return it and
be left with no sofa and face having to buy another one and be
restricted to one that was smaller, etc., and I had put a lot of time
and effort into finding this one. So I told them to leave it and I
would figure something out. I had already been waiting 2 hours for
them to arrive. They left at 1:00. I turned my apt upside down so
the sofa would have a clear path, so I didn't want to be in limbo all
day. Delivery charge was $99, they wouldn't reduce it.
My boyfriend came over at 4:00. I had already explained the situation
to him on the phone. He looked at the sofa and the staircase, and
measured the sofa and the stairs and determined it would be possible
to get it up the stairs. Not easy, but possible. So the 2 of us got
it up the stairs and into my apt in 30 min. Mind you, at least one of
the delivery guys said he had 11 years of furniture delivery
experience and said it wasn't going to work. We did no damage to the
walls and nothing noticeable to the sofa. The sofa scraped the wall a
little, but nothing major. The apt on the 2nd floor had someone moving
in and someone moving out at the same time, while dealing with this
sofa on their landing for 3 hours.
My boyfriend and my parents, who bought the sofa for me, both said I
should call the furniture company and yell and them and tell them that
a guy and a girl got the sofa in the apt in 30 min, but 2 big strong
guys who are professional movers couldn't/wouldn't do it. Is this
situation funny or just incredibly frustrating?
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