Next time you call, if she cannot deal with your problem, ask to speak to a
Manager, and that you wanted the call logged and escalated.
Just a suggestion.
-----Original Message-----
From: BENTLEY, JAYSON P [Non-Pharmacia/1000]
[mailto:[EMAIL PROTECTED]]
Sent: Thursday, July 12, 2001 9:55 AM
To: '[EMAIL PROTECTED]'
Subject: RE: [WhatsUp Forum] having WUG6.0 dial a pager for notification
<SNIP>
Anybody else out there have knowledge regarding having WUG dial up and send
data to a pager?
</SNIP>
Yes, we use dial up to get all of our alerts from WUG, and we use Arch
Wireless as you do.
<SNIP>
I'll be getting
in queue to speak with a techy from Arch Wireless today. I was on the
phone with a CSR yesterday. After 30 minutes, she said there was nothing
she could do to help me. Not buying it, I asked if I needed to speak with
tech support, if this wasn't tech support on the line right now.
Evidently, it wasn't. This stupid lady couldn't make out from 30 minutes
of geekspeak that I needed to speak with tech support?!?!
</SNIP>
Doesn't surprise me - I couldn't get much help either. There is a solution
out there, but you have to find the right person. There should be an 800
number that you can dial into that will accept a data call - no voice
prompting. Don't give up, I know that Arch will work just fine once you get
the right phone number. Hope this helps some.
-Jayson
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