RE: [WhatsUp Forum] Whatsup Gold Question:

[Anthony Valuikas]

Nice to see someone else with a large deployment.   So what you are saying is that you need to integrate a trouble ticket part into WUG? I think it has everything else you are talking about. If not explain a little more detail so we can keep this thread alive. (likes, dislikes about the product and why a front-end).   If I am correct in what you are talking about than I have asked, WISHLIST, for something of a "trouble-ticket" field that could be place into the interface of WUG like a notes field. That in turn would allow the administrative people to input information into the device about problem alerts and would alert out via a mail list. Also once the device came back online it would clear the field automatically and send an up alert. (email or whatever). That way you would not have to worry about cleaning up after the alerts. It could also be placed into manual mode for those who wanted to clear things themselves. Maybe the auto clear feature could notify the input person and they in turn could check the status to see if a true UP was the case and intervene the system if they had to. Kind of a grace period. Also it should have a log file for later reporting. Maybe with all of the hooks you might be able to build it but like ourselves I think it is something that ipswitch should think about adding into the report and view functionality of the product. Along with all of that maybe the info could scroll on the browser status bar from the map and device view.     Thanks Tony -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Goldsmith, Michael Sent: Friday, November 22, 2002 6:29 PM To: '[EMAIL PROTECTED]' Subject: [WhatsUp Forum] Whatsup Gold Question: Hello,             I have an interesting situation.  I currently use WUG to monitor over 2000 devices using ICMP polling every 10 min.  I am also receiving SMNP alerts from another few hundred devices and email alerts on another couple thousand devices.  None of these network devices are mine but our partners allow me to ping, SNMP (read only) and they send me email alerts on the others.  I need a system where I can combine all this data into one tool that will allow me to track the history threads of a device, manage the ticket of tickets of the device, display all the data on one screen especially the down devices.  Track all the information for these devices in this tool and would also need to do reporting such as uptime etc�   Has anyone experienced a situation such as this?  If so any suggestions as the tools or where I can look for tools that might meet my needs?   Best Regards, Thank you