RE: [WhatsUp Forum] FW: [WhatsUp Gold 8] musazi musa [T20030522008C]

[Benitez, Cesar (Cesar)]

From my perspective, Seems that if you cannot ping those devices the problem should be on the way your network is configured.   I imagine that if you are mentioning proxy server means that there are several sets of devices accross trusted an untrusted parts of your netowork.   Most of the times when you have these type of configurations you have to invest some time on getting which devices are able to go from one section to another by setting the correct permission on proxys/firewalls. Depending of on the type of device you have to set these permissions at a port level, source/destination address or entry point.   As soon as you can ping these devices you should be able to get them into WhatsUP map Cesar Benitez IT Manager Lucent Technologies Mexico Tel. +52 55 52787122 Fax.+52 55 52787101 mailto:[EMAIL PROTECTED]       -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Mi�rcoles 28 de Mayo de 2003 09:04 a.m. To: [EMAIL PROTECTED] Cc: [EMAIL PROTECTED] Subject: [WhatsUp Forum] FW: [WhatsUp Gold 8] musazi musa [T20030522008C] Importance: High     Good day,   I am evaluating WhatsupGold 8. I made an ICMP scan on a LAN from my whatup Gold 8. The radio addresses are in the same range as the other devices The devices I get after the search are two routers, a proxy server, a workstation and one radio(altium). All these are on the same LAN as the Whatsup Gold machine   However, there is a set of other radios in series beyond the one I see and another set beyond each of the routers. All these radios are not discovered by the scan. I verified by other means that these radios were on at the time of the scan. I can't even ping these radios from the WhatsupGold machine.   Can anyone out there help me   Regards   Musazi  musa Transmission Planning Engineer MTN Uganda     -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: Thursday, May 22, 2003 6:10 PM To: Musa Musazi Subject: RE: [WhatsUp Gold 8] musazi musa [T20030522008C]   Hello,   Are you evaluating WhatsUp Gold or do you have a fully purchased version? Are the radio IP's in the same range as the other devices?  Are the devices that are not discovered on at the time of the scan?  Can you ping these devices from the WhatsUp Gold machine?     Regards,   Martha Nguyen WhatsUp Gold Technical Sales Ipswitch, Inc www.ipswitch.com     -----Original Message----- Sender          : [EMAIL PROTECTED] Tracking Number : T20030522008CZ1900301 Pool            : WhatsUp + Gold Eval Sent to         : [EMAIL PROTECTED] Date            : 5/22/03 1:29 AM ---   Name:  musazi musa Address: [EMAIL PROTECTED] Product: WhatsUp Gold 8 OS: Windows 2000 Problem:   I connected whatsup gold to a LAN that has a radio network management system. I used the create map wizard using ICMP for a specified range of IP adress. However, the map contained only the workstations and routers directly connected to the LAN. The radios(IP based Altium) in the field where not seen. Where could the problem be. Can I send you the diagram of the whole management system?     --   WhatsUp Gold Ask A Tech Version . (c) 2003 Ipswitch, Inc.           This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the network manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail.