The only way I've found, in theory, to do this in current version (8.01) is to setup multiple "Regular" Alerts, one for each hour of the day. (In your case every 2 hours). Alert 1 would be valid from 8a-10a, alert 2 from 10a-Noon, etc.... Once the 1st alert time frame expires the 2nd one will kick in and issue a second alert. Hope this helps.
---------------------------------------------
Jeff Benedict
Tech Services
Lan/Wan Support
228-214-5465
-----Original Message-----
From: Burks, Jon [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, July 09, 2003 6:00 PM
To: [EMAIL PROTECTED]
Subject: [WhatsUp Forum] Recurring Alert Notifications
Is there a way to resend a device/service down notification alert at a specified interval with Whatsup Gold?
For example, a IIS web server has the WWW services down. A initial pager/email alert is generated, but for some reason the problem goes un-noticed and unresolved. Can WhatsUp Gold be configured to send another pager/email alert at a specified interval (say every 2 hours), until the problem is acknowledge or resolved?
Currently, the only way to see the service down is by visually using the program console or web interface and seeing the pink device icon on the map. Unfortunately, a lot of us rely heavily on remote communications email, cell phone, pager, or RIM Blackberry devices.
If you configure recurring notification reports to be sent, you will see the device listed with a service down (if you include down names). But, it does not specify the name of the service that is down (e.g. WWW - include down service name).
The recurring notifications reports are great, but there is a lot of room for improvement...For example, rather than send a report for all open maps on the Whatsup Gold instance, allow a report to be generated for a specific map or specific device. Then these reports could be directed to the specific person or department responsible for the device or environment.
Moreover, recurring notification would be enhanced if it could allow long format to be used in email reports and short format for pager reports. Or at the very least allow us to modify the format of the report similar to how we can modify the alert notifications using the system variables.
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