|
Robert
-- we could use a cell phone. I think a separate monitoring site is better for a
number of reasons:
-
Everything involved in the scenario I described is separate. No single point of
failure can be unintentionally designed in or creep in over time.
- The
monitoring, if done properly, would be done from a customer's or "outside"
perspective. It is easy to in error configure monitoring of say, internal vs.
external/DMZ addresses such that even though the service is down, the monitoring
still indicates it is it up.
- Sort
of included in my first point but worth specific mention: if the primary WUG
server dies, there is a second one there to monitor the primary's health.
These
are just some examples of why a separate server is better than a cell phone. Of
course a cell phone has its place and can be used effectively. Monitoring is
like security in that there is strength in "depth."
DS
Why not just get a
Cell phone to make the modem call?
-----Original
Message-----
From: Benedict,
Jeff [mailto:[EMAIL PROTECTED]
Sent: Thursday, July 10, 2003 8:11
AM
To:
'[EMAIL PROTECTED]'
Subject: RE: [WhatsUp Forum] Recurring
Alert Notifications
It's not
called being a worry wart, it's called CYA !!!
:-)
I guess
you could also setup the Text to Speech interface and have the speakers turned
up REALLY LOUD and have it yell at you! HAHA
---------------------------------------------
Jeff Benedict
Tech Services
Lan/Wan Support
228-214-5465
-----Original
Message-----
From: Dana
Smith [mailto:[EMAIL PROTECTED]
Sent: Thursday, July 10, 2003 11:04
AM
To:
[EMAIL PROTECTED]
Subject: RE: [WhatsUp Forum] Recurring
Alert Notifications
I have
a "disaster" scenario in mind whereby a backhoe takes up the conduit to our
building which would take out all telecom services to our building. I'm
planning to have another office running a separate copy of WUG and
monitoring our main site... just need a separate mail provider to add some
redundency for the other office's notifications.
-----Original
Message-----
From:
Benedict, Jeff [mailto:[EMAIL PROTECTED]
Sent: Thursday, July 10, 2003 11:57
AM
To:
'[EMAIL PROTECTED]'
Subject: RE: [WhatsUp Forum]
Recurring Alert Notifications
Dana, we resolved
this too. We send out 90% of our alerts via smtp email.
We monitor both the SMTP Server and our "internet" site. If we
can't see either one of those, then we have an alert go out the
modem. Most areas pager companies will give you the Terminal Phone
number and settings to setup a Pager Alert. It works pretty
slick.
---------------------------------------------
Jeff
Benedict
Tech
Services
Lan/Wan
Support
228-214-5465
-----Original
Message-----
From: Dana
Smith [mailto:[EMAIL PROTECTED]
Sent: Thursday, July 10, 2003 10:44
AM
To:
[EMAIL PROTECTED]
Subject: RE: [WhatsUp Forum]
Recurring Alert Notifications
I see your
point. One of the concerns I've had is the problem of having our
monitoring site disconnected from the rest of the world so WUG is not
able to send out notifications. This issue falls into a similar
category, however yours is more of an escalation (consider it business
process) issue than a technical issue to my mind. There are any number
of reasons a notification can be missed. How many times are you going to
retry a notification? What happens if the person who is supposed to be
handling the notification is unable to respond. At some point someone
else is going to have to be notified and pick up the call. Hopefully you
already have this covered.
Thanks for
clearing up the "recurring" functionality for me.
-----Original
Message-----
From:
Burks, Jon [mailto:[EMAIL PROTECTED]
Sent: Thursday, July 10, 2003
11:32 AM
To:
[EMAIL PROTECTED]
Subject: RE: [WhatsUp Forum]
Recurring Alert Notifications
Recurring
Notifications send a report for the ENTIRE Whatsup Gold instance and
not a specific map or device. Depending on how your support
organization is structured, do you want to send a report every (nn)
minutes that say 10,000 devices are up and one device is
down?
These support
guys only want to see stuff that they are responsible for...in other
words, the webheads don't care about seeing the Cisco router and
switch stuff, the PBX guys don't care about the
servers.
That was my
point regarding enhancing the recurring notifications report to allow
us to modify the report, allow us to send a report per map or per
device.
-----Original
Message-----
From:
Dana Smith [mailto:[EMAIL PROTECTED]
Sent: Thursday, July 10, 2003
10:12 AM
To:
[EMAIL PROTECTED]
Subject: RE: [WhatsUp Forum]
Recurring Alert Notifications
I thought
that's what recurring notifications were for -- sort of?
-----Original
Message-----
From: Burks, Jon
[mailto:[EMAIL PROTECTED]
Sent: Thursday, July 10, 2003
11:00 AM
To:
[EMAIL PROTECTED]
Subject: RE: [WhatsUp Forum]
Recurring Alert Notifications
Thanks
for the tip. I will try it. Seems like a lot of work to setup, but
it appears to be the only viable option at this time. Perhaps
IPSwitch can add a option to continue to send alerts every (nn)
minutes until the alert is cleared or acknowledged on the
console.
Guess no
one has every encountered a support person claiming they never
received or saw the alert for the device or service that is down?
Then you would have to prove to them that Whatsup Gold sent them
the notification by reviewing the Activity
Log.
-----Original
Message-----
From: Benedict, Jeff
[mailto:[EMAIL PROTECTED]
Sent: Thursday, July 10,
2003 8:36 AM
To:
'[EMAIL PROTECTED]'
Subject: RE: [WhatsUp
Forum] Recurring Alert Notifications
The only way I've found, in
theory, to do this in current version (8.01) is to setup
multiple "Regular" Alerts, one for each hour of the day. (In
your case every 2 hours). Alert 1 would be valid from
8a-10a, alert 2 from 10a-Noon, etc.... Once the 1st alert time
frame expires the 2nd one will kick in and issue a second
alert. Hope this helps.
---------------------------------------------
Jeff
Benedict
Tech Services
Lan/Wan
Support
228-214-5465
-----Original
Message-----
From: Burks, Jon [mailto:[EMAIL PROTECTED]]
Sent: Wednesday, July 09, 2003 6:00
PM
To:
[EMAIL PROTECTED]
Subject: [WhatsUp Forum]
Recurring Alert Notifications
Is there a way to resend a
device/service down notification alert at a specified interval
with Whatsup Gold?
For example, a IIS web
server has the WWW services down. A initial pager/email alert is
generated, but for some reason the problem goes un-noticed and
unresolved. Can WhatsUp Gold be configured to send another
pager/email alert at a specified interval (say every 2 hours),
until the problem is acknowledge or resolved?
Currently, the only way to
see the service down is by visually using the program console or
web interface and seeing the pink device icon on the map.
Unfortunately, a lot of us rely heavily on remote communications
email, cell phone, pager, or RIM Blackberry
devices.
If you configure recurring
notification reports to be sent, you will see the device listed
with a service down (if you include down names). But, it does
not specify the name of the service that is down (e.g. WWW -
include down service name).
The recurring notifications
reports are great, but there is a lot of room for
improvement...For example, rather than send a report for all
open maps on the Whatsup Gold instance, allow a report to be
generated for a specific map or specific device. Then these
reports could be directed to the specific person or department
responsible for the device or environment.
Moreover, recurring
notification would be enhanced if it could allow long format to
be used in email reports and short format for pager reports. Or
at the very least allow us to modify the format of the report
similar to how we can modify the alert notifications using the
system variables.
Please visit http://www.ipswitch.com/support/mailing-lists.html
to
be removed from this list.
An Archive of this list is
available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
|
