[WhatsUp Forum] Outage Report problem

[Philip R. Morneault]

Hello, Im trying to use the outage report tool and finding problems.  When using the Detailed reports, say Worst Case, it doesnt always sort them in the right order.  Another problem is sometimes there is no polls missed count and no indication as to when the device came back up.  Another issue is it doenst show the total outage downtime even though there is a heading for that field.
 

Here is a snip of the report, note no DOwn time info, and no UP timestamp entry so you cant even figure it out.

                  GO Servers Event Detail Report
                  Period: January  2, 2004 to January 22, 2004
                  Report Date: Thu Jan 22 12:05:28 2004

                                                           Downtime
Device                             Polls Missed     (days:hours:minutes)

Mercury AIXsrv APPL                      135
  20040113 1358 SVCDOWN SMTP (Simple Mail Transfer Protocol)
  20040113 1358 SVCDOWN IMAP4 (Internet Mail Access Protocol V4)
  20040113 1358 Alert successful Program/Attention!
  20040113 1432 SVCUP SMTP (Simple Mail Transfer Protocol)   36
  20040113 1432 SVCUP IMAP4 (Internet Mail Access Protocol V4)   36
  20040113 1432 Alert successful Program/Attention!
  20040113 1443 SVCDOWN SMTP (Simple Mail Transfer Protocol)
  20040113 1443 SVCDOWN IMAP4 (Internet Mail Access Protocol V4)

Is anyone else experiencing this??  We are using ver 8.01 of WUG.

Thanks

~ Phil