Hi Phil,

 

I just ran the same report on our server (Detail worst first).  I found a few of the same problems:

1. Sometimes the downtime column doesn’t fill in? 

 

2. Also, our mail server showed up after two devices that clearly had less down time. 

Lightship (ISP)                         2090
Netopia Router                          2024
Mail                                    12641
 
The rest of the devices worked fine.
10.1.1.254                                 2
  20030109 0939 DOWN Timed Out
  20030109 0939 UP                         1                    00
  20030109 0941 DOWN Timed Out
  20030109 0941 UP                         1                    00
 
PATCO_SERVER                               1
  20030123 1728 DOWN Timed Out
  20030123 1729 UP                         1                    01
 
APC Smart UPS                              1
  20030106 1020 SVCDOWN HTTP (HyperText Transfer Protocol)   
  20030106 1021 SVCUP HTTP (HyperText Transfer Protocol)    1
 

This is a great report.  Maybe it will get cleaned up in the next release.  I had an enormous file to scroll through, it would be nice if they made the device name 3-4 times larger and in a different color so that it wasn’t so easy to scroll right past a device.  It really should be in a frame so that I don’t loose the column descriptions at the top.

 

Are you the same Phil Morneault I read about in Internet Week awhile back?

 

WhatsUp Gold ROCKS!

 

Michael Patterson

(207)324-8805 x222

[EMAIL PROTECTED]

 

 

 

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Philip R. Morneault
Sent: Thursday, January 22, 2004 12:09 PM
To: [EMAIL PROTECTED]
Subject: [WhatsUp Forum] Outage Report problem

 

Hello, Im trying to use the outage report tool and finding problems.  When using the Detailed reports, say Worst Case, it doesnt always sort them in the right order.  Another problem is sometimes there is no polls missed count and no indication as to when the device came back up.  Another issue is it doenst show the total outage downtime even though there is a heading for that field.
 

Here is a snip of the report, note no DOwn time info, and no UP timestamp entry so you cant even figure it out.

                  GO Servers Event Detail Report
                  Period: January  2, 2004 to January 22, 2004
                  Report Date: Thu Jan 22 12:05:28 2004

                                                           Downtime
Device                             Polls Missed     (days:hours:minutes)

Mercury AIXsrv APPL                      135
  20040113 1358 SVCDOWN SMTP (Simple Mail Transfer Protocol)
  20040113 1358 SVCDOWN IMAP4 (Internet Mail Access Protocol V4)
  20040113 1358 Alert successful Program/Attention!
  20040113 1432 SVCUP SMTP (Simple Mail Transfer Protocol)   36
  20040113 1432 SVCUP IMAP4 (Internet Mail Access Protocol V4)   36
  20040113 1432 Alert successful Program/Attention!
  20040113 1443 SVCDOWN SMTP (Simple Mail Transfer Protocol)
  20040113 1443 SVCDOWN IMAP4 (Internet Mail Access Protocol V4)

Is anyone else experiencing this??  We are using ver 8.01 of WUG.

Thanks

~ Phil

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