>From my persppective, typical tech support response time is good on our maintenance contract. If i require something specific, I pick up the phone and get right in and have an answer as soon as Tech Support can give it to me based on the question asked (most of mine have been simple enough so far, but the again we're not using the product to it's full capabilitities either). I've also had good response times out of e-mail (usually within 12-24 hours! and is what I would expect for an e-mail dialog).
------------------------------------------------------------ Bryan Harrell, SPII Network Transport & Administration - Tallahassee Fla. Dept of Revenue (850)-921-0700 S/C 291-0700 ------------------------------------------------------------ >>> [EMAIL PROTECTED] 05/03/2004 11:37:18 PM >>> To anyone with a Maintenance Agreement. What is the typical time that it takes for you to receive a response? Thank you, Scott Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
