Thanks, Scott. We're going with the recurring notifications. My manager
likes the idea of hourly pages throughout the day and evening (but not
overnight) that gives a quick snapshot of all down devices. And thanks to
Jim, who brought the recurring notification to my attention............
Chris Powers
Systems Engineer
MCSE, CNA, Network+, A+
Keane IT Technical Services
"Scott Montgomery"
<[EMAIL PROTECTED]> To:
<[EMAIL PROTECTED]>
Sent by: cc:
[EMAIL PROTECTED] Subject: Re: [WhatsUp Forum]
any way to queue notifications during overnig ht hours?
pswitch.com
12/22/2004 06:48 AM
Please respond to
WhatsUp_Forum
Chris,
Another way is setup a second monitor for the box. Leave the first one
with
the 24/7 pager, removing the team pager. On the second, set notification
for 24/7, but change your monitor window to NOT between 2200 and 0700 (and
exclude any days as well). Turn off the logging for this so you do not get
double entries in the log. One down side to this is if the box drops of at
9:59p and comes back at 10:01p, the second icon will show down until the
monitoring turns back on at 7am. I have a lot of my icons setup like this
for our dispatch to receive all notifications, but my techs only get the
notifications during working hours.
Scott
----- Original Message -----
From: "McNeil, Jim" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, December 10, 2004 1:05 PM
Subject: RE: [WhatsUp Forum] any way to queue notifications during overnig
ht hours?
Chris,
I don't know of a way to queue the notifications, but you may be able to
get
the same functionality with Recurring Notifications.
I have the same type of scenario where the networking team isn't paged for
non-critical devices after hours. What I've done is set up a Recurring
Notification to e-mail a list of any down devices every morning at 7:30am.
>From the console, go to Configure/Recurring Notifications.
Check the box to Enable Recurring Notifications.
Click New.
Select the notification group or entry you want to notification to go to
from the drop-down box.
If you want it to run at a specific time, set it to run every 1 minutes and
in the Time Period options, select between and specify the same time for
the
start and end times. (Mine says 7 days a week, between 0730 and 0730).
Experiment with the checkboxes to get the results you want. You can have
it
include any combination of the following: Count of up/down devices, names
of
up/down devices, last xx lines of the event log.
Basically, I think you'll get the results you're looking for by only
checking Include DOWN names. (This is what I do.)
The only caveat to this method: there's no way to tell it only to do this
if
there are down devices. It will sent the notification every time for the
day(s)/time(s) you configure it for regardless of what's up/down.
Jim
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Friday, December 10, 2004 9:59 AM
To: [EMAIL PROTECTED]
Subject: [WhatsUp Forum] any way to queue notifications during overnight
hours?
Still using WUG 8.x in production.........We have a number of devices that
we poll 24/7, and the group TECHNICAL SERVICES gets notified 24/7, but our
team pager (one member of the TECHNICAL SERVICES group) is only configured
to receive the notifications between the hours of 7am-10pm. We opted for
this config so as to eliminate the nuisance factor of UP and DOWN alerts
all through the night. In place of this, if somebody encountered a problem
connecting to the network during the 10pm-7am hours (which was due to a
downed server/switch/router), then they could use the normal 24/7 help desk
on call pager to report the issue.
The problem is this. If a server in our Bellevue, WA, office goes down
between 10pm-7am, then all the members of the TECHNICAL SERVICES group
(syslog/netmon dbase/my own Notes account) get the downed server
notification, but the team pager does not. And come 7am, even though the
server may still be down, the pager will never get the notification, since
it is configured to not receive any notifications during the 10pm-7am
timeframe.
Does anybody know of a way in which we may be able to queue the
notifications to the pager and then have them get sent at 7am, or a way to
configure a special poll at 7am that will send out notification for devices
that have already been down and generated notifications during the
overnight? Maybe there is such a feature in WUP2005? BTW, I'm no
programmer, so anything that would have to be scripted, I'd have to seek
assistance. Maybe something that parses our network monitor dbase (which
receives ALL notifications) at 7am for e-mails received between 10pm-7am
and then forwards them to the team pager?? This is short of somebody
physically checking the netmon dbase for any overnight notifications, since
that person may come in late one day or be on vaca that day or whatever.
We need to automate this; otherwise we'll have to revert to the team pager
receiving all notifications 24/7.
Thanks for any feedback.......
Chris Powers
Systems Engineer
MCSE, CNA, Network+, A+
Keane IT Technical Services
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
Confidentiality Notice: This e-mail message, including any attachments, is
for the sole use of the intended recipient(s) and may contain confidential
and privileged information. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original
message.
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
