The problem with web based forums is that you need to actively monitor them. Yes, you can go through hoops and jumps to get this "automated" from the client end, but quite frankly, that's a time consuming issue.
An active user base on a list server, combined with product team participation can be a valuable tool to work with the end-users of the product. To my mind, this has been the case over the last several years. I am curious why you (IpSwitch) would want to change this? That is, did your customers really ask you to do this, or did you do it for other reasons? If so, do those reasons lead to higher customer satisfaction or not? I know I'm less satisfied. It is much less convenient to listen in on the list and keep a pulse on what's happening with product development and implementation issues. I also do not see how other people are dealing with issues in a convenient manner. This, effectively, makes the product, as a whole, less valuable. That, combined with the WUP fiasco (and it was a fiasco when you released it with a reduced feature set compared with WUG), has further decreased the value of the product for me. I get the impression that there seem to be a lot of people who are unhappy about the web based forums, me being one of them. Has anyone given the company positive feedback regarding the web based forums? If so, please post it to the email based forum and "educate" us as to why we should move, or which tools you think would ease the burden of searching through the web based forum. It is in your best interest to either listen to us, or educate us. Simply ignoring us and saying "I think we had a vote on this, but no meeting, etc." does not really satisfy customers. By the way, how are sales of WUP going? Seriously, if they're on target, then please continue to ignore these requests. If they're not on target, perhaps you should listen to your customers a little closer. Either way, please put an end to our bitching by formally addressing the issue and not hiding behind the premise that we asked for this change. Dan Arsenault Network Administrator Siemens VDO Automotive Inc. 700 Park Avenue East Chatham, Ontario, Canada Voice: 519-436-3839 Fax: 519-436-3641 Email: [EMAIL PROTECTED] The message is intended only for the use of the intended recipient(s). It is confidential and may also be privileged and/or exempt from disclosure under applicable law. If you are not the intended recipient(s), you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message is strictly prohibited and may be illegal. If you are not the intended recipient(s), or have received this message in error, please notify the sender immediately by return E-mail and delete this message. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bryan Harrell Sent: Thursday, July 07, 2005 12:16 PM To: [email protected] Subject: RE: SV: [WhatsUp Forum] test Robert, I intend to, however the problem I have with this while dual support issue is that unless I and everyone else here can see what is being posted in the WEB forums thru the e-mail list and vise-versa, then you've essentially isolated everything into two separate support methods and doubled the workload we as users must do as we must monitor two separate resources instead of one- as evidence to that claim, I'd like to point out the recent release of WUP2K5Pro SP1a upgrade, which for unknown reasons at this time, wasn't announced in this list (if I hadn't have taken the extra time which I really didn't have to spare right now, to go look up a possible release date on the WEB site only to discover it had already been released and that there was a SQL Injection Vulnerability which wasn't discussed in this list, listed as one of the fixes, I might still be waiting for news of it's release and not known about the vulnerability at all...)??? Additionally, I've posted several issues in this support forum to IPSwitch and have yet to see a response (public or private) to any of them, so as an end user, I can only assume that they were ignored because they weren't seen by support... Do you see the paradox IPSwitch has created now with the separation of the support methods? The current system is broken and needs to be made useful again for everyone by mirroring the messages between the two support methods, even if our e-mail messages have to be sorted thru one-by-one by IPSwitch Support to weed out the undesirable postings prior to releasing them into the WEB forum... Please pass this comments on to those responsible for the upkeep and maintenance of both support methods as well as your management; they need to hear what their product buyers are saying and act upon it appropriately. ------------------------------------------------------------ Bryan Harrell, SPII Network Infrastructure - Tallahassee Fla. Dept of Revenue (850)-921-0700 SunCom 291-0700 ------------------------------------------------------------ >>> [EMAIL PROTECTED] 07/07/2005 9:28:23 AM >>> I may be mistaken, but I think when we put out the option of the either/or, more people chose the web based forum. I know we didn't have a meeting to decide which one to push over the other. ;) If you guys want to continue using the mailing list over the forum, do it. I'm sure there are people still out there listening. Robert Armstrong Ipswitch, Inc. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, July 06, 2005 9:47 AM To: [email protected] Subject: RE: SV: [WhatsUp Forum] test Besides doesn't Ipswitch sell a list server. You would think they would want to use their own product. Maybe their product is no good. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bond, Duncan Sent: Wednesday, July 06, 2005 7:31 AM To: '[email protected]' Subject: RE: SV: [WhatsUp Forum] test I agree. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Bruce Sent: Wednesday, July 06, 2005 8:23 AM To: '[email protected]' Subject: RE: SV: [WhatsUp Forum] test Same here. I don't have time for Web based forums. Advanced users have no problem with message filtering. The few 'Out of office replies' I get are easy to skip. Not a valid reason. Bruce D. Meyer, CCNA, MCSE Network Analyst City of Columbia, SC -----Original Message----- From: Arsenault Dan [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 05, 2005 2:44 PM To: [email protected] Subject: RE: SV: [WhatsUp Forum] test I agree completely with all of the comments. It appears that IpSwitch has forgotten the people who have supported their product for so long. Behaviour like this is making competing products look sweeter all the time. Dan Arsenault Network Administrator Siemens VDO Automotive Inc. 700 Park Avenue East Chatham, Ontario, Canada Voice: 519-436-3839 Fax: 519-436-3641 Email: [EMAIL PROTECTED] The message is intended only for the use of the intended recipient(s). It is confidential and may also be privileged and/or exempt from disclosure under applicable law. If you are not the intended recipient(s), you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message is strictly prohibited and may be illegal. If you are not the intended recipient(s), or have received this message in error, please notify the sender immediately by return E-mail and delete this message. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bryan Harrell Sent: Tuesday, July 05, 2005 11:19 AM To: [email protected] Subject: Re: SV: [WhatsUp Forum] test What's really bad is they have released a new version of the software on 6/21 (WUP2k5 SP1a) and didn't make it known via this method for those of us who prefer this type of communications to WEB based forums. Anyway, I discovered the new released version notice when I visited their WEB site to do some research on when the next release was supposed to be due out, as I've been out of the loop for the last couple of months due to vacations and off-site training requirements which has my e-mail a bit backed up at the moment (like you, I'm ever so thankful for e-mail auto-rule processing as it keeps me somewhat organized in how I tackle e-mail!). BTW, did you know WUP2KSP1 had an SQL Injection Vulnerability in it? I didn't until I started going thru the release notes for SP1a to see if this version would fix any of the numerous issues I had with the product since it was released... Here's the link to WUP2K support page where they have a link to the new release in case you hadn't heard about it yet: http://www.ipswitch.com/support/whatsup_professional/index.asp God help those of us just tying to survive doing our jobs to the best of our ability, if this is the way IPSwitch is going to operate it's online support from here out - Good luck to you on the new release. ------------------------------------------------------------ Bryan Harrell, SPII Network Infrastructure - Tallahassee Fla. Dept of Revenue (850)-921-0700 SunCom 291-0700 ------------------------------------------------------------ >>> [EMAIL PROTECTED] 07/05/2005 10:53:40 AM >>> Ditto. I haven't even visited the web forum. I can easily filter out any WhatsUp out-of-office replies. Takes a minute to create a rule in Notes. Oh, well...... Chris Powers Systems Engineer MCSE, CNA, Network+, A+ Keane IT Technical Services work (617) 517-1730 cell (617) 438-9498 [EMAIL PROTECTED] "Bryan Harrell" <[EMAIL PROTECTED]> To: <[email protected]> Sent by: cc: [EMAIL PROTECTED] Subject: Re: SV: [WhatsUp Forum] test pswitch.com 07/05/2005 10:41 AM Please respond to WhatsUp_Forum Well, if this doesn't suck...not to mention it seems a bit draconian that they exclude the e-mail list recipients from automated forum posting delivery and instead make us waste our valuable time wading thru web based forum messages while waiting on the view to refresh... all in the name of eliminating un-wanted e-mail postings ("out of office replies"). FWIW, I rely almost exclusively on e-mail lists for those topics I wish to keep abreast of as I can eliminate 90% of what I don't care and save those message I do care about because they pertain to me and our specific environment. I don't have time for WEB based browsing of support forums. I fail to grasp why IPSwitch isn't mirroring the WEB forum messages onto the What's Up Support List...<<??>> IP Switch, care to comment? ------------------------------------------------------------ Bryan Harrell, SPII Network Infrastructure - Tallahassee Fla. Dept of Revenue (850)-921-0700 SunCom 291-0700 ------------------------------------------------------------ >>> [EMAIL PROTECTED] 06/30/2005 9:26:25 AM >>> seems like everyone finale has moved to the web-based forum. "Lot's" of acivity there. :-) Regards, Magnus Finbom _____ Från: t.valuikas [mailto:[EMAIL PROTECTED] Skickat: den 30 juni 2005 15:11 Till: [email protected] Ämne: [WhatsUp Forum] test Haven't seen any postings in weeks.. Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
