Alan, That's the default set up by WUGv11 when you first set it up, however, what I found is that when you're monitoring a routing switch with 100+ interfaces in it, the list can be rather exhaustive to look thru. I actually find it more annoying that I get an "UP" alert when a service on a device returns to operation, but not a listing of what service it was that returned to operation, even if it was the last service that was down on the device and it returns to full operation... This comes into play even more so, when you have a device with say FTP and several other services all running on it at the same time, and the alert set up, was only for FTP status changes, to a user that needed to know it went down, and when it came back up. The alert recipient in this case would receive an "UP" alert with no associated down alert when another service on the box goes down and comes back up...makes it real confusing for the alert recipient. ----------------------------------------------------------------------------------- Bryan Harrell, SPII Network Communications Infrastructure - Tallahassee Fla. Dept of Revenue (850)-414-2272 SunCom 994-2272 -----------------------------------------------------------------------------------
>>> "Alan Goodwin" <[EMAIL PROTECTED]> 02/01/2008 9:18 AM >>> Hello all, Another way is in notifications via the use of the available % variable codes. Our default E-Mail action has these set up already for (pulled directly from the default e-mail): Details: Monitors that are down include: %Device.ActiveMonitorDownNames Monitors that are up include: %Device.ActiveMonitorUpNames These will tell you exactly what is happening with the monitors on a particular device. These can also be used for other actions as well, but e-mail seems to be the most commonly used. Perhaps what these folks are looking for is an "alert bubble" like our task tray messages that include what monitor is down in a Map view. It would give a quick indication as to what just happened on the device. A lot of these companies in my experience just want to have a 'dumb display' where folks watch, but have no ability or permissions to browse to a device's reports to see what happened there. This would give them the ability to tell what has happened at a glance to monitors, rather than just.... 'The device is down'. Much more useful to say.... FTP Server service is down on SVR0032 rather, SVR0032 is down. Alan Goodwin Ipswitch Tech Support www.ipswitch.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rick Scott Sent: Friday, February 01, 2008 6:10 AM To: [email protected] Subject: RE: [WhatsUp Forum] Anyone found out a way too... In WUG v11, it is possible to assign actions per service monitor on a device. So that way you'll only be notified when a particular monitored service on a device is down while ping or other services are still up. In down reports, the device state change will only show the monitor that is down and not the entire device. Ipswitch has documentation on this here: http://docs.ipswitch.com/WhatsUp_Gold_v11.0.3/WebHelp/index.htm?assigning_ac tions_to_a_monitor.htm?toc.htm Rick >>> <[EMAIL PROTECTED]> 2/1/2008 5:17 AM >>> A simple method to achieve similiar functionality is to just create three devices - one for each service being monitored. This may lead to cluttered maps, but works well in our relatively small environment - and is very easy for lower level techs to look at and determine the exact cause of an issue. If ping is still up and SQL is up but the service in question is down on the map, then obviously it's not the hardware device but the service with an issue. We group devices in the map this way in a box to keep them obviously together as different aspects of a single machine. -----Original Message----- From: "Rimmer, Edward" <[EMAIL PROTECTED]> Sent: Friday, February 1, 2008 3:25am To: '[email protected]' <[email protected]> Subject: [WhatsUp Forum] Anyone found out a way too... Hi, Has anyone found out a way to have device-monitor dependencies rather than device dependencies? As in, Lets say ServerA has a few active monitors - These being Ping, Microsoft SQL Monitor and say, a Service monitor. When a service goes down, the device state changes to 'DOWN' where really its just the service monitor that is down, not the whole device as the Ping and SQL monitors would still be 'UP'. >From what I can see the functionality isn't available to say, if the service monitor is down, only alert us about that rather than saying the whole device being down. Edd Rimmer IT Operations SSE Contracting Group .......................................................... Tel : 0118 9534314 Fax: 0118 9534383 Email : <blocked::mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] .......................................................... ********************************************************************* The information in this E-Mail is confidential and may be legally privileged. 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