On 2016-10-06 04:42, Jacob Villarreal wrote:
I thought I should send you the pdf diagram anyway. I've attached it to this email. Hope it gets through to you.

That was little more than a PDF with bullet points.
It certainly was not a diagram, this is a (example) of a kind of diagram http://www.conceptdraw.com/solution-park/resource/images/solutions/fishbone-diagram/Business-Productivity-Ishikawa-Diagram-Factors-Reducing-Competitiveness-Sample24.png

Roger Hågensen, Freelancer, http://skuldwyrm.no/

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