As a recent joiner of Wikia I don't know about the issues that have happened prior to June.
But I can certainly say Wikia techs are fast to respond. Whenever I have an issue, my first stop is always the IRC channel. If no Staff are around someone with experience will typically be there. Longest I've waited for a response so far is about 5 minutes. If they cannot answer it, then someone often knows how to contact Staff and usually leaves a message for them. Keep it up Wikia staff! ~Victor On 10/8/07, John Q <[EMAIL PROTECTED]> wrote: > > Hi, > > Any time I hear complaints or concerns, I take them seriously... > sometimes we're already working on the issue (like we've been working on > site speed for the last few months)... sometimes it's that we have to > get better about how our products get released so I take that feedback > to the team internally... sometimes it's a hardware issue that happens > in the middle of the night (we need to speed up architectural > changes)... sometimes the issues are 3rd party and we try to adapt as > best we can... that can be a ddos attack, one of our various bandwidth > providers having an issue or even one of our own wikis accidentally > causing an outage. > > I forwarded this thread to the entire technical team to remind everyone > that as we are working on things or switching out servers that there is > an audience that is getting effected every minute and we need to be more > mindful of that. > > One thing Danny said that is definitely true... wikis and wiki people > are a special breed. We know the dedication it takes to get a community > going and our job is to help foster that as much as we can while also > growing the site in other fundamental ways. The other side of that coin > is that *everything* about this site tends to be dynamic. That, plus we > enable a lot of extensions that various communities want (like DPL) that > can cause additional load (this is why Wikipedia won't enable some of > these extensions). So we also have a juggling act between site > speed/stability and trying to satisfy a lot of the functionality > requests that come in from the communities. > > It is better than last year... but we've been growing and the > expectations that you the community have and that we have for ourselves > have risen. For the past 6 weeks we have been moving a lot of equipment > around while trying to optimize the site... and we have a lot more > equipment coming in... so I apologize for the outages that happened as a > result of that. I'll sit down with the team and discuss how we minimize > this going forward. > > Thanks, > John Q. > > > > Danny Horn wrote: > > I think there can be a middle ground between Jamie's optimism and > > Sebastian's frustration. > > > > I work on a bunch of wikis too, and, like Jamie, I'm very happy with > > the progress that's been made in the last year. Sebastian, I don't > > know how long you've been running your wiki, so you may or may not > > have seen where things were a year and a half ago. The issues that > > come up now are nothing compared to what it used to be; this is a much > > smoother running site. > > > > At the same time, I think it's important to acknowledge the > > frustration that some users feel about the tech issues. Sebastian > > isn't imagining things; there have been outages of one kind or another > > just about every week. > > > > Yes, Wikia is growing quickly, there are a lot of changes that are > > being made technically, and there are always going to be glitches. > > There's a good explanation for each problem, and problems get fixed. > > But that doesn't change the users' experience, which has been a > > regular series of outages and bugs. This is especially frustrating for > > new users, who aren't comforted by the thought of how much better it > > is compared to a year ago. > > > > Wiki people are a special breed; we put our heart and soul -- and a > > whole lot of our spare time -- into building a site that we feel > > passionate about. That's the kind of people that Wikia wants to > > attract, and keep. So that means that when there are problems that > > seem to threaten the stability of the wikis, then those passionate > > people are going to get worried and upset. > > > > I think it's important for Wikia to figure out solutions for both > > problems -- how to fix the tech issues, and also how to help the > > passionate users know that their complaints are being addressed. If > > Sebastian is feeling cynical and frustrated, then I'm sure he's not > > alone. If we want to keep him around, then we need to listen to him, > > and take his comments seriously. > > > > > > -- Danny > > > > > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > Wikia-l mailing list > > [email protected] > > http://lists.wikia.com/mailman/listinfo/wikia-l > > > _______________________________________________ > Wikia-l mailing list > [email protected] > http://lists.wikia.com/mailman/listinfo/wikia-l >
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