https://bugzilla.wikimedia.org/show_bug.cgi?id=40673

--- Comment #2 from Fabrice Florin <[email protected]> 2012-10-02 20:24:29 
UTC ---
Thanks, Matthias!

I appreciate your clarifications and recommendations.

How hard would it be to show the last filter you just used on any feedback
page? (instead of resorting back to 'most relevant' on every article feedback
page)

That is what we had in mind when we filed this Bugzilla ticket, and it would be
consistent with what we do on Page Curation, where we remember your last filter
and sort order and display it that way until we change the settings again.

We are not asking for that different settings be stored for each article (which
would max out the cookie pretty fast, as you point out). But it would allow
users who prefer a particular setting to use it across a wide range of feedback
pages, to suit their review style. This would make for a better user
experience, because users could customize it as they see fit.

You are correct in pointing out that showing 'All comments' to readers would
cause them to monitor gthe feedback more, but I also fear that it would expose
them to some pretty bad comments, which could cause an adverse reaction that
would make them less likely to sign up or edit. The idea is to surface the best
feedback so they have a good impression about Wikipedia, rather than show the
worst comments and scare them away from participating. 

Hence the need to show 'Most Relevant' as the first default, before people
start playing with other filters (including readers, not just editors).

One other thing that would help with this change would be to display a message
when a given filter is empty for a particular page, so that people understand
why the feedback page is empty. Something like:

"There are no feedback posts for the filter you selected. Would you like to
select the <Most Relevant> or <All comments> filter instead?"

(these links would cause the corresponding filter to be shown instead)

Thanks!

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