https://bugzilla.wikimedia.org/show_bug.cgi?id=53372
Web browser: ---
Bug ID: 53372
Summary: Require confirmation after making dropdown selection
when moving a ticket to a new queue
Product: Wikimedia
Version: wmf-deployment
Hardware: All
OS: All
Status: NEW
Severity: minor
Priority: Unprioritized
Component: OTRS
Assignee: [email protected]
Reporter: [email protected]
CC: [email protected], [email protected],
[email protected]
Classification: Unclassified
Mobile Platform: ---
OTRS v3.0 and up have a new way to "move" a ticket to a new queue. You simply
select the queue from a dropdown menu and click it - and bang, the ticket is
moved, typically then inaccessible by the agent who moved it, because they
likely moved it to a queue that they do not have access to.
This is normally ok, however, it is a frequent issue where tickets are moved to
the incorrect queue, as a result of clicking the wrong name from the dropdown,
and not being able to confirm the selection. It would be helpful if a
confirmation was required to ensure that tickets are moved to the correct
queue.
This will probably need to be filed upstream, unless somebody on our end can
create a patch.
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