https://bugzilla.wikimedia.org/show_bug.cgi?id=52723

--- Comment #32 from Terry Chay <[email protected]> ---
(In reply to comment #30)
> (In reply to comment #28)
> > bug 52723 is a recent bug to deploy Legoktm's MassMessage extension as a
> > solution to bug 35306, it is less than a month old there has been little
> > public
> > discussion [...]
> 
> For your following points, it seems you're implying that the desiderata and
> requirements for this extension are not clear. This couldn't be less 
> true[edit]:
> the
> requirements are to take over EdwardsBot (a successful product) in the least
> impactful way possible.

bug 52723 on its own is clear, but as a solution to bug 35306, it is not. If we
actually want to solve bug 35306 in an ideal world, nobody would use 52723, nor
would Platform resources have been spent on 52723.

For instance, what is the timescale necessary before EdwardsBot is unworkable?
Has it failed immediately or is failure immanent? If not, why then the rush on
bug 52723? If so, then we need to discuss what to do of which bug 52723 is the
only option right now. No other extension in recent memory has been deployed on
the cluster with so little public discussion, without any product approvals,
without any commitment from Features for maintenance.

> > The problem with moving on bug 52723 as a solution to bug 35306 is it 
> > commits
> > Features Engineering to maintaining an extension that is a stop gap solution
> > with no or very little discussion in a manner that doesn't serve a broad
> > strategic goal about how messages, notifications, etc. should be handled on
> > the
> > wikis. [...]
> 
> This appears to be a false problem. If Echo or something else in a future
> provides equivalent or better features, the extension will fall into disuse
> and/or it can be undeployed.

That argument may have held water back when extensions like ReaderFeedback or
LiquidThreads were written and deployed. We still have those extensions
cluttering the cluster with no serious commitment to support, no easy avenue
for sunsetting. Unlike that time, we now real product and development processes
in place. Those processes should be given a chance to work before being
bypassed.

It would be unfair to every engineer here and all extensions written if the old
standard of, "If something better comes along, this will die naturally" is
applied in this case barring some emergency. That standard hasn't been applied
during my tenure here and I'm not going to make an exception just because
Platform's checklist for covers core deployments has been gamed to cover a new
extension deployment that would not reached this stage and would have received
an reprimand from me (wasting Platform's resources) had my own engineers done
this.

While MassMessage is replacing or superseding current site functionality, this
is this isn't improving or superseding a current (neglected) extension. For
instance, the community-initiated work being done on the Math Extension (which
I might had has had infinitely more discussion on wikitech-l) because this site
functionality  If anything, the inability of Features Engineering to review and
maintain the current deployed extensions should make the case against
MassMessage adding to that balance sheet already deeply in the red.

The simple reality is that Features Engineering will not support the
MassMessage Extension as is. But if a different department like Platform
Engineering is actually committed to supporting it indefinitely, I'll cede the
ground entirely. I did the same to Language Engineering with Translation
Notifications. This time, I'd recommend discussion with others how that
experience has worked out (I don't know myself, because Feature ceded
responsibility here).

> > [...] After discussion during that Friday
> > meeting among the EPMs, I compromised to let it to go out on two test wikis,
> > but not on mediawiki. Nobody made the case that it should go out on
> > mediawiki.
> 
> AFAIK, this is a MediaWiki extension. Do you mean "not on mediawiki.org"?

Yes, sorry. I meant the mediawiki.org. You can see the context of my use of
mediawiki by itself from the change history I linked to above.

> I don't get these points. If you're responsible for Echo, it's your
> responsibility to decide what Echo is going to incorporate, it's not the
> others' responsibility to guess it and be blocked for years while you figure
> it
> out.

I'm responsible for ENGINEERING RESOURCING on Echo. Right now a full-time
engineer has been devoting his full time in supporting a product that is "done"
simply because the rollout hasn't yet happened on all the wikis. If I want to
commit more time developing enhancements to it, I have to take that resource
from somewhere else like VisualEditor or Flow. Because it affects those teams,
I'd negotiate with the product managers on that time. In addition, I'm okay
with being ordered to change that current level or resourcing by Erik, Sue, or
the Board, but until then I make the resourcing decision based on my
responsibility toward achieving the Annual Plan, the Strategy, and other
commitments we've made.

You have a misguided view of what I do or what works in general in our movement
or at the WMF. What or what-not Echo incorporates, like all decisions of this
nature, are not mine alone but the responsibility of Product Design in
discussion with me, my teams, and others. When it comes to Echo specifically,
because I have the least domain knowledge on the team, I have the least
contribution and thus the least authority to do beyond a suggestion. This is a
Good Thing. We should be good stewards of each others time and energy and not
commit others without discussion with them.

I have a lot of stuff I'd like to do and I'd like to promie, but I agree to
abide by this framework and expect my teams to do the same. I make and enforce
the rules with respect to Features Engineering, but I do not make all the
decisions for the features, or even the most relevant ones in this matter.

> Are you saying you're going to figure it out so that people can
> understand
> how to work with/for Echo without being just blocked by it?

I am saying, "Here is an approach we can take. I realize that it's a 3-6 month
to 1 year thing, but so is everything else we've done. If you've held off for
almost 2 years, can you hold off a bit longer? This approach can be done
orthogonal to other approaches (like this bug), but the important thing to be
is consistent so we avoid things (like ad-hoc extension deployments) that we
know haven't worked in the past."

I'm saying if you can't be blocked by this bug and need Features to support it,
then either go without Features or state reasons other than "it's been in
bugzilla for almost 2 years" because that has never been a standard to get
stuff fixed and deployed.

I'm asking that while I agree (and I think most would) that it'd be nice to
have movement on the parent bug, people stop trying to exploit known holes in
our development processes to try to get a particular implementation that is not
derived from consensus and has bypassed every standard erected to safeguard
sustainable development at the WMF: either work within the system or don't but
don't try to get something deployed and say it's Features' problem because it's
an extension. This sort of behavior breaks down trust in our people and
processes many of whom and which are new, fragile,and need to be nurtured, not
exploited.

For instance, BetaFeatures was shopped around long before MassMessage,
bypassing Features Engineering. They got a bite in Multimedia and Mobile and
now Multimedia wants to deploy this and move on to work on… Multimedia and is
in a spot with respect to support for this extension. Part of me wants to say,
"Well you knew this was going to happen, why didn't you involve the rest of
Product and Features before you got to this point?" And that's for an extension
that had far more buy-in, development, design, and direction (from the VP level
even), and isn't even deployed yet!

It is for exactly sort of situations that the consensus and discussions with
product, design, and features is a standard for all new features in the first
place. When this rule is bent as in the case of BetaFeatures, it causes
problems which the people who took it on understood would come as a
consequence. When this rule isn't even followed, as in the case of MassMessage,
Features opts-out, but another department is welcome to take this on.

> > The above can occur independently or in parallel to the above. If Product
> > thinks it cool to commit Platform's constrained engineering resources to
> > deploying and supporting MassMessage Extension forever 
> 
> This is one thing,
> 
> > and use it to take
> > advantage of Echo when the features roll out in some undefined future,
> 
> this looks like an unreasonable requirement

The requirement for extensions to be deployed has ALWAYS been that Features
Engineering sign off on a commitment to maintain the extension. I've relaxed it
to be: "If another engineering department in collaboration with product is
willing to commit to it, Features will not block." I'd like to someday relax
this further to: "If any engineering department or community development in
collaboration with the other core competencies (features, product, design, and
community) are willing to commit to it, no one should block." We are not there
yet, and trying to rail against that is winning a battle at the cost of the war
breaking down these silos and having shared ownership and responsibility in our
organization, in our community, and in our movement.

> (are you going to shutdown
> message
> bots too if they don't use Echo?).

No. Message bots are not Extensions. I think the criteria to move EdwardsBot
into ToolLabs is different. If MZMcBride would like assistance on this, I think
the engineering community team and operations will offer it.

Personally, I (and I assume you) would like a solution beyond and more
sustainable than saddling MZ and EdwardsBot with more work. The original bug
points out that much of the Wikimedia Foundation is dependent on MZ's bot. If
MassMessage Extension is the only option or is an emergency option, so be it —
people have shortcutted processes before and have had to live with the
consequences.

Otherwise, we need to have that discussion in front of all of WMF Tech, on
Wikitech-l in front of the mediawiki community, and in front of the C-levels
and the board as part of the annual plan, not just on this bug.

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