This is the comment I made to The New Yorker article:

If you, or anyone else, has a similar problem please contact the
Wikipedia:Volunteer Response Team Directions are on that page in
Wikipedia.
https://en.wikipedia.org/wiki/Wikipedia:Volunteer_Response_Team We are
sorry this matter was not handled better.

Read more
http://www.newyorker.com/online/blogs/books/2012/09/an-open-letter-to-wikipedia.html#ixzz25taiCMHm

Now, a factual inquiry, if he had done that would this problem have been
solved? Or would he still ended up trying to bully us?

Fred

> It's not a crazy train of thought though; people naturally feel they
> are the authority on their own opinions.
>
> We usually don't do brilliantly in explaining why that doesn't work.
> Because we start with explaining reliable sources, and often glaze
> over the most important bit.
>
> I DO see these sorts of issues all the time. When I log into OTRS
> there is sure to be at least one.
>
> I've taken to explaining that Wikipedia only summarises other sources.
> So inaccuracy needs to be addressed either with a retraction from the
> source, or another source appearing to rebut it.
>
> This is much more palatable than "your word isn't a reliable source".
>
> If for no other reason than the phrasing sounds like your impugning
> the reliability of him/her as a person.
>
> Tom Morton
>
> On 8 Sep 2012, at 17:00, Charles Matthews
> <[email protected]> wrote:
>
>> On 8 September 2012 16:55, Thomas Morton
>> <[email protected]>wrote:
>>
>>> No it doesn't.
>>>
>>> I'll give you good odds on me being right.
>>>
>>> Because I see the same thing week after week.
>>>
>>>
>> You mean leading author almost synonymous with "rare interview" assumes
>> his
>> word is good enough for WP? Complaining that people make up stuff about
>> your inspiration is fair enough: bookchat, as Gore Vidal called it, has
>> a
>> percentage of drivel. But The Human Stain was published 12 years ago.
>> Really, nothing on the record?
>>
>> (I know that isn't what you mean. But Wikipedians in this kind of
>> situation
>> do have to explain policy to those who don't get it, and act on it,
>> even if
>> dealing with someone famous.)
>>
>> Charles
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