This could be a good project for one of the developing MediaWiki Groups. MediaWiki Group San Francisco is already approved by AffCom and eligible for grants.
-greg aka varnent On 20 Feb, 2013, at 11:25 PM, MZMcBride <[email protected]> wrote: > Hi. > > OTRS (<https://ticket.wikimedia.org/>) is a critical piece of Wikimedia's > infrastructure. It currently handles nearly all customer service inquiries > directed at Wikimedia. Trusted volunteers triage and respond to this > e-mail. > > Wikimedia is currently running OTRS version 2.4. The most recently > released OTRS version is 3.2. There's been an outstanding request to update > Wikimedia's OTRS installation for just shy of three years now: > <https://bugzilla.wikimedia.org/22622>. OTRS' inventor kindly offered to > donate his time to help with an upgrade, but due to a number of factors, > this has become an untenable solution. > > Given the bug's fast-approaching birthday, the security concerns of > running outdated software, the Wikimedia Foundation apparently being > overburdened and uninterested in maintaining this piece of software, and > mounting volunteer frustration, I'm wondering whether this is an area > where the Wikimedia chapters or some other group might be able to lend a > hand in supporting the maintenance of this piece of important > infrastructure. Broadly, the Wikimedia Foundation isn't acting on this > issue and it seems to have little interest in maintaining or supporting > this software any longer. > > Given recent discussion about various Wikimedia movement roles, I'm > wondering whether a Wikimedia chapter or a grant or some other movement > player could either take on supporting the existing OTRS installation (by > hiring a contractor), evaluating and implementing better/different > response software, and/or moving the response system elsewhere. > > MZMcBride > > > > _______________________________________________ > Wikimedia-l mailing list > [email protected] > Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l _______________________________________________ Wikimedia-l mailing list [email protected] Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
