On Wed, Feb 20, 2013 at 11:36 PM, Rjd0060 <[email protected]> wrote: > > > To clarify, the Foundation support that would be appreciated here is from > the tech/ops group. We've had good response from other staff on related > issues, and that is much appreciated. > > -- > > Ryan > User:Rjd0060 >
To clarify even further, from my perspective: I've been an Volunteer Response Team agent since 2009, and a leader (OTRS admin) since 2010. In that time the control of OTRS moved from a function that had a designated staff role of "control" to one of community management. In the past two and a half years Philippe has been our contact for support from the Wikimedia Foundation, and he has done a fantastic job supporting myself and the time with advice and Foundation resources as they have been gathered. Over the past year, Maggie Dennis has transitioned into this role as the Foundation rep for OTRS. She has done an equally wonderful job in being proactive and helping us with our thoughts and needs. I would in no way construe the support we've gotten from LCA than anything less than they have to give as far as they have been able to get us. Yes, that is a very long sentence. -- ~Keegan http://en.wikipedia.org/wiki/User:Keegan _______________________________________________ Wikimedia-l mailing list [email protected] Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
