Argh, why do we have to keep going through this over and over again?
I'm sure we're long past the point where Sue and many members of the
staff are convinced that they will be attacked by someone in reaction
to any decision they could make. Maybe that's true, but its no excuse
for transforming such a picayune change into a drama bomb through the
utter failure to manage the implementation of a change that affects
dedicated volunteers. An advanced notice, an explanation, a thank you,
an expression of hope that volunteers will continue to help. That's
all it would have taken to preserve this as what it ought to have
been, a non-issue. Instead, they received a terse and impersonal
notice after the fact that amounted to the corporate version of
ordering someone off your lawn.

Now we have an explanation, but it's a bit late - and it comes in
place of what the first WMF response ought to have been, an apology
for once again bungling an interaction with volunteers. Not all that
long ago the WMF seemed to consider ahead of time the potential
reaction of volunteers, and to tailor actions and communication to
limit the chance of anger, disappointment and hurt feelings among
them. Perhaps it was a natural, and unspoken, priority at a time when
many WMF leaders were volunteers and former volunteers. Maybe we're
past that point, and the WMF needs to begin actively pushing this
ethos into the organizational culture of both staff and volunteer
leadership groups.

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