7 countries = the 6 mentioned + Brazil :D

Seddon


On Tue, Oct 9, 2018 at 11:24 AM Joseph Seddon <jsed...@wikimedia.org> wrote:

> Hey all,
>
> Coffee is always controversial when it comes to fundraising. I can assure
> you that my team constantly works to try to ensure that these lines are
> appropriate. Our biggest challenge has always been that this line has long
> been extremely effective.
>
> Looking back through our banners, it seems that we have not used the
> coffee line in Brazilian Portuguese since 2015. We first tested
> replacements to this line back in 2015 and since then we've gone with
> alternatives such as "en lache" a snack or "um pastel" a cake. For the most
> part we've tried to use these alternatives in English in these countries as
> well, though they don't always quite carry across the languages barrier.
>
> But it seems like we made a genuine mistake during last years 2017-2018
> fundraising. Coffee wasn't used in pt-br anywhere or in the en-brazil
> desktop banner. But it seems like we accidentally left the line in on our
> English mobile banners. Our sincere apologies to the community for this, it
> remaining in our mobile banners was not intentional
>
> We constantly test and try to find alternatives. Recently we successfully
> managed to replace the coffee line in Italy to "una corsa sulla metro" (a
> metro ticket). In that instance the change wasn't simply a single word but
> several sentences, but that has taken years of effort to find.
>
> As Paulo has mentioned we have for the time being removed it from Portugal
> for this year and we anticipate there will be a drop of around 10%
> associated with that, but like always we will strive to find something that
> beats its.
>
> We will soon be launching campaigns across South America in 7 countries
> (Argentina, Uruguay, México, Chile, Colombia, Perú) and three languages
> (English, Spanish and Portuguese). We’ve have notified the communities
> there (
> https://lists.wikimedia.org/pipermail/iberocoop/2018-September/000987.html
> ) and seeking feedback on our appeals that we will be running in those
> countries.
>
> We are going to be experimenting with a different structure to this years
> South American campaign as well. Running banners low level over a longer
> period. It’s hoped this will reduce the interruption to readers experiences
> and reduce the disruption to both affiliates and the online communities.
>
> Regards
> Seddon
>
>
>
>
> On Fri, Oct 5, 2018 at 10:09 PM Paulo Santos Perneta <
> paulospern...@gmail.com> wrote:
>
>> I've been checking the last donation campaigns, and since 2013 or so the
>> amount asked in the banner seems to be the equivalent of $3 (I seem to
>> recall that in initial campaigns it was higher).
>>
>> At the current exchange rates, $3 is about 4 regular coffee cups in
>> Portugal, and 3 coffee cups in Brazil.
>>
>> This year we (WMPT) suggested Thea to drop the coffee bit for Portugal,
>> and
>> she did. I am curious to see if it had any effect.
>>
>> Paulo
>>
>>
>> Peter Southwood <peter.southw...@telkomsa.net> escreveu no dia sexta,
>> 5/10/2018 à(s) 21:03:
>>
>> > That would be appalling
>> > Cheers,
>> > Peter
>> >
>> > -----Original Message-----
>> > From: Wikimedia-l [mailto:wikimedia-l-boun...@lists.wikimedia.org] On
>> > Behalf Of James Salsman
>> > Sent: 05 October 2018 20:09
>> > To: Wikimedia Mailing List
>> > Subject: Re: [Wikimedia-l] when is the last time a one-line fundraising
>> > banner was A/B tested
>> >
>> > Apparently it says $10 in Brazil?
>> >
>> > On Mon, Oct 1, 2018 at 3:29 AM Paulo Santos Perneta
>> > <paulospern...@gmail.com> wrote:
>> > >...
>> > > Looking by the sample I know in Brazil (last year fundraising
>> campaign,
>> > in
>> > > August I believe) the Brazilian Portuguese Wikipedia readers often got
>> > > enraged to the point of vandalizing articles stating their disgust
>> for a
>> > > campaign asking money to an impoverished country (even more saying 10$
>> > was
>> > > the cost of a coffee there). Others "donated" money or attempted to
>> > donate
>> > > it thinking it was a kind of a fee for being allowed to read Wikipédia
>> > > (kind of a subscription).
>> > On Fri, Oct 5, 2018 at 10:28 AM Peter Southwood
>> > <peter.southw...@telkomsa.net> wrote:
>> > >
>> > > I thought this specific message was targeting North Americans for whom
>> > $3 is a realistic price. If the message is for worldwide use I would
>> also
>> > find it offensive in its US centric price claims. I am in Africa, where
>> a
>> > cup of coffee would normally be less than $3 US, but is enormously
>> variable
>> > depending on where you are, what coffee you drink, and who you buy it
>> from.
>> > I don't drink coffee myself, so not particularly expert on the topic.
>> > > Cheers,
>> > > Peter
>> > >
>> > > -----Original Message-----
>> > > From: Wikimedia-l [mailto:wikimedia-l-boun...@lists.wikimedia.org] On
>> > Behalf Of James Salsman
>> > > Sent: Friday, October 5, 2018 7:17 PM
>> > > To: Wikimedia Mailing List
>> > > Subject: Re: [Wikimedia-l] when is the last time a one-line
>> fundraising
>> > banner was A/B tested
>> > >
>> > > Someone recently complained that referring to the equivalent of USD $3
>> > > as the cost of a cup of coffee was incorrect and substantially
>> > > offensive in Brazil. And then a few weeks later there was a discussion
>> > > about how donations are so much smaller in the developing world.
>> > >
>> > > Coincidence? I don't think so.
>> > >
>> > > On Fri, Oct 5, 2018 at 10:11 AM Peter Southwood
>> > > <peter.southw...@telkomsa.net> wrote:
>> > > >
>> > > > It is a bit of a wall of text, but at first reading the message is
>> > less offensive than many previous versions.
>> > > > Cheers,
>> > > > Peter
>> > >
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>
>
> --
> Seddon
>
> *Community and Audience Engagement Associate*
> *Advancement (Fundraising), Wikimedia Foundation*
>


-- 
Seddon

*Community and Audience Engagement Associate*
*Advancement (Fundraising), Wikimedia Foundation*
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