Just a quick note from an unbiased observer who loves MediaWiki and 
open-source...

Proprietary or not, Atlassian Jira is the best bug-tracker I have ever used, 
out of about 10 systems.

- Very configurable
- You can create very simple bug forms for nontechnical users
- Plug-in architecture for developing your own features & modifying app 
behavior (see https://plugins.atlassian.com/) 
- Helpful reporting capabilities that are easy to use
- Its database schema is pretty understandable so you can extract data directly
- The web interface doesn't do any stupid tricks that break in different 
browsers
 
If you're considering another bug-tracker, Jira is worth a look. (I have no 
affiliation with the product or the vendor, except as an end-user.)

DanB

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