Hoi,
Steven do I understand correctly that there is no user testing except in
English ?
Thanks,
GerardM
On 7 March 2014 00:47, Steven Walling <[email protected]> wrote:
> From: David Gerard <[email protected]>
> Date: Thu, Mar 6, 2014 at 9:44 PM
> Subject: Re: [Wikitech-l] Should MediaWiki CSS prefer non-free fonts?
> To: Wikimedia developers <[email protected]>
>
> (Veering off topic: So what does WMF use for a usability lab, anyway?)
>
>
> ...not sure what Kaldari did. In this case, he may have simply sat down
> with the UX designers and done a test in person.
>
> We do not have a usability testing lab on-site in San Francisco, and
> typically prefer to do remote usability tests. Either we do this "manually"
> via sending out a survey,[1] and then running a Google Hangout which we
> record for later. This is good since it is guided by the person who wrote
> the test script, so they can adapt to what the user is doing/failing to do.
> It takes a lot more leg work though.
>
> More often, we write a testing script and use usertesting.com, which is
> more automated remote testing and is $35/test (this is really cheap since
> the going US rate for an in-person test is something like a $50 Amazon gift
> card). The service uses people from all over the English-speaking world who
> have a variety of levels of technical expertise, and the tests are recorded
> for viewing after they're completed.[2]
>
> The UX team is actually in the process of hiring a UX researcher, so expect
> to hear more about this kind of qualitative research soon.
>
> Steven
>
> 1. We recently did this kind of recruitment and testing for article drafts
> work. https://www.mediawiki.org/wiki/Draft_namespace/Usability_testing and
> the /Results subpage
> 2. This kind of testing is something we used during the account creation
> redesign
>
> https://www.mediawiki.org/wiki/Account_creation_user_experience/User_testing
>
>
>
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