I think this can be solved easily if you just add the URL of what you're looking at when you send an email or report such things.
This will help everyone understand the context even if you aren't aware of all the other products or tools that we have. You need to understand that sending an email saying that any sort of logs or sql tables are down makes people very very concerned, especially during a weekend. It is common courtesy to add the context, to make sure people don't jump in panic over the wrong problem. And it will be beneficial to actually solving the problem you report - because people will be able to look into the correct problem, rather than wondering if you mean something else that you might not be aware exist. Just add the link you're looking at, that should solve at least some of the confusion for the future :) (It's also a good idea in general to anyone reporting an issue, be it here or in Phabricator, and will save developers a lot of time trying to find the issue themselves) Moriel On Tue, Sep 12, 2017 at 7:20 AM, יגאל חיטרון <[email protected]> wrote: > The problem is I have no idea what is Toolforge and what is Beta Cluster. > And I never thought there is more than one option. If I would know, of > cause, I whould give all the details. > Igal > > > 2017-09-12 17:17 GMT+03:00 Brad Jorsch (Anomie) <[email protected]>: > > > On Tue, Sep 12, 2017 at 5:51 AM, יגאל חיטרון <[email protected]> wrote: > > > > > Hi. I think you missed that. I started from "The sql log tables are > > dead". > > > It shows exactly where is the problem. > > > > > > > The criticism that you are receiving is that you didn't specify *which* > log > > tables in your email. It turns out you meant the replicas in Toolforge, > but > > your original message was so vague that it could easily have been > > indicating a problem in the Beta Cluster or on the production wikis. > > > > In general, it's best to say explicitly what you're talking about instead > > of assuming people will somehow know it. > > > > > > -- > > Brad Jorsch (Anomie) > > Senior Software Engineer > > Wikimedia Foundation > > _______________________________________________ > > Wikitech-l mailing list > > [email protected] > > https://lists.wikimedia.org/mailman/listinfo/wikitech-l > > > _______________________________________________ > Wikitech-l mailing list > [email protected] > https://lists.wikimedia.org/mailman/listinfo/wikitech-l > _______________________________________________ Wikitech-l mailing list [email protected] https://lists.wikimedia.org/mailman/listinfo/wikitech-l
