Hi, Moriel. Good idea. I will. Igal.
2017-09-13 19:56 GMT+03:00 Moriel Schottlender <[email protected]> : > I think this can be solved easily if you just add the URL of what you're > looking at when you send an email or report such things. > > This will help everyone understand the context even if you aren't aware of > all the other products or tools that we have. > You need to understand that sending an email saying that any sort of logs > or sql tables are down makes people very very concerned, especially during > a weekend. It is common courtesy to add the context, to make sure people > don't jump in panic over the wrong problem. And it will be beneficial to > actually solving the problem you report - because people will be able to > look into the correct problem, rather than wondering if you mean something > else that you might not be aware exist. > > Just add the link you're looking at, that should solve at least some of the > confusion for the future :) > > (It's also a good idea in general to anyone reporting an issue, be it here > or in Phabricator, and will save developers a lot of time trying to find > the issue themselves) > > Moriel > > On Tue, Sep 12, 2017 at 7:20 AM, יגאל חיטרון <[email protected]> > wrote: > > > The problem is I have no idea what is Toolforge and what is Beta Cluster. > > And I never thought there is more than one option. If I would know, of > > cause, I whould give all the details. > > Igal > > > > > > 2017-09-12 17:17 GMT+03:00 Brad Jorsch (Anomie) <[email protected]>: > > > > > On Tue, Sep 12, 2017 at 5:51 AM, יגאל חיטרון <[email protected]> > wrote: > > > > > > > Hi. I think you missed that. I started from "The sql log tables are > > > dead". > > > > It shows exactly where is the problem. > > > > > > > > > > The criticism that you are receiving is that you didn't specify *which* > > log > > > tables in your email. It turns out you meant the replicas in Toolforge, > > but > > > your original message was so vague that it could easily have been > > > indicating a problem in the Beta Cluster or on the production wikis. > > > > > > In general, it's best to say explicitly what you're talking about > instead > > > of assuming people will somehow know it. > > > > > > > > > -- > > > Brad Jorsch (Anomie) > > > Senior Software Engineer > > > Wikimedia Foundation > > > _______________________________________________ > > > Wikitech-l mailing list > > > [email protected] > > > https://lists.wikimedia.org/mailman/listinfo/wikitech-l > > > > > _______________________________________________ > > Wikitech-l mailing list > > [email protected] > > https://lists.wikimedia.org/mailman/listinfo/wikitech-l > > > _______________________________________________ > Wikitech-l mailing list > [email protected] > https://lists.wikimedia.org/mailman/listinfo/wikitech-l > _______________________________________________ Wikitech-l mailing list [email protected] https://lists.wikimedia.org/mailman/listinfo/wikitech-l
