Is the Wikimedia Foundation responsible for people's emotions? On Thu, Mar 14, 2019 at 10:51 AM John Erling Blad <[email protected]> wrote:
> Yes, there should always be a response to all bugs. Without a response > the impression in the reporting wiki-community would be "nobody cares > about our bug reports". > > Someone in the community finds a bug, and it is posted and discussed > in the community. Then another one writes a report in a task at > Phabricator, but nothing further happen. A couple of months later the > first one ask again about the bug, but does not get a satisfactory > answer, and gets angry. This usually happen in cycles of a few months > to a year. We must somehow break those cycles, they are bad and > disruptive and creates a "us and them" attitude. > > Users from the wiki-communities don't visit Phabricator to see all > those small administrative tasks, they see the notes from the official > and unofficial tech ambassadors, and they see the changes in the > "tracked" templates. The templates are only changed when the bugs are > closed for whatever reason, which could take years. Creating > additional manual interventions does not work, the process must be > simpler and more efficient. > > On Thu, Mar 14, 2019 at 1:23 PM Andre Klapper <[email protected]> > wrote: > > > > On Tue, 2019-03-12 at 00:29 +0100, John Erling Blad wrote: > > > It seems like some projects simply put everything coming from external > > > sources into deep freezer or add "need volunteer". If they respond at > > > all. In some cases it could be that the projects are defunc. > > > > What's the expectation based on that there should always be a response? > > If a bug report has all info needed to allow someone to reproduce and > > work on it, anyone is free to pick it up and work on it if anyone is > > interested in working on it. No further response needed. > > > > Cheers, > > andre > > -- > > Andre Klapper | Bugwrangler / Developer Advocate > > https://blogs.gnome.org/aklapper/ > > > > > > > > _______________________________________________ > > Wikitech-l mailing list > > [email protected] > > https://lists.wikimedia.org/mailman/listinfo/wikitech-l > > _______________________________________________ > Wikitech-l mailing list > [email protected] > https://lists.wikimedia.org/mailman/listinfo/wikitech-l _______________________________________________ Wikitech-l mailing list [email protected] https://lists.wikimedia.org/mailman/listinfo/wikitech-l
