First thing is to disconnect the system from any network or Internet connection.

You may actually want to try running in Safe Mode and then try running your virus and spyware checkers.

If all else fails and you are sure your system is clean you could try a Repair Install.

How To Do a "Repair Installation"?

Configure your computer to start from the CD-ROM drive. For more information about how to do this, please refer to
your computer's documentation or contact your computer manufacturer.

Insert your Windows XP compact disc (CD) into your CD-ROM drive or DVD-ROM drive, and then restart your computer.

(You can also boot with a Windows 98/Me Startup disk with CD support and run WINNT.EXE in the I386 folder on the CD)

When the "Press any key to boot from CD" message is displayed on your screen, press a key to start your computer from
the Windows XP CD.

When you see the following message displayed on the Welcome to Setup screen, press ENTER:

    To setup Windows XP now, press ENTER.

At this point an option to press R to enter the Recovery Console is displayed. Do not select this option.

On the Windows XP Licensing Agreement screen, press F8 to agree to the license agreement.

Make sure that your current installation of Windows XP is selected in the box, and then press the R key to repair
Windows XP.

Follow the instructions on the screen to complete Setup.

Bob J.
Guam U.S.A.


At02:17 PM 6/9/2005, Chris Shaw wrote the following message:
 ==-==-==-==-==    Begin Quoted Message    ==-==-==-==-==
>I'm working on a Windows XP Home SP1 that has a problem with the Windows
>error message "Windows Explorer has encountered a problem and needs to
>close.
>
>Anyone have any suggestions for this one?? Thanks in advance!!
>
>--
>C L Shaw
==-==-==-==-== End Quoted Message ==-==-==-==-==
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