I got through, without using a premium number, to a knowledgeable, and
helpful symantec tech support person
(yes there is/was at least 1 in the UK - though he's probably got the push
for being helpful to customers)
After I explained my problem -
( Ghost 2003 had set the system to boot to a virtual partition that existed
within my normal boot partition, but it had not set the virtual partition up
in a suitable manner for it to boot )
He said he would do some research and call me back in about 15 minutes.
He lied -
It was only 5 minutes before he called, and after talking me through the
required reset on my system,
he also contradicted most of the previous 2 years answers from the normal
tech support email system,
and told me how to adjust ghost 9 on my system so it wouldn't cripple the OS
( I ain't got any choice but to support the symantec stuff installed on the
user's PC's when they get them -
but I could, and did tell them all that I wouldn't support them if they
installed Ghost 9.)
And - don't forget NSW 2005 is not supported on dualboot/multi-OS systems
And installing Recovery Console means your system becomes a multiple
boot system
JimB.
----- Original Message -----
From: "James Maki" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Thursday, August 04, 2005 7:28 PM
Subject: Re: Tech Support -- AKA:The Random Answer Generator
> Jim,
>
> I had a similar e-mail exchange with Symantec exchange about installing
> SystemWorks/Personal Firewall 2004 as an upgrade to their 2003 versions
> (they were free AMIR). I wrote, "I can't install SystemWorks 2004 on my
> computer as an upgrade to SystemWorks 2003." They replied, (and this is a
> direct quote from the e-mail) "I understand from your message that you are
> not able to install GoBack." WHAT!? I never even mentioned GoBack in the
> original e-mail!
>
> Now, remember that I previously had SystemWorks 2003 installed and
Symantec
> Tech support went on to say, "Please refer the link provided below: Title:
> 'Speed Disk 5.1 and Norton Utilities 2001/2002 compatibility with RAID'
>
> Notice that the title refers to Norton Utilities 2001/2002, not 2004! To
> make matters worse, the link included was not available! I was never able
to
> resolve the problem, except to switch to Avast! Antivirus and Sysgate
> Firewall. I think that may be the point of tech support. They just wear
you
> out with non-answers and related gibberish till you give up.
>
> P.S. I am not sure if free telephone support is available from symantec or
> ahead. It certainly wouldn't be worth the cost if it is anything like
their
> e-mail support.
>
> JMHO,
>
> Jim Maki
> [EMAIL PROTECTED]
>
>
> > -----Original Message-----
> > From: James Button
> >
> > Dare I suggest that the Symantec management may have been
> > cloned into the
> > Ahead organisation, or perhaps both organisations use the same email
> > response generation application ( and response set?).
>
> > JimB.
>
> > > ----- Original Message -----
> > > From: "James Maki" <[EMAIL PROTECTED]>
>
> > > I seldom use tech support, and this current exchange with Ahead/Nero
> > > reminded why --
>
> --
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