>>
After a few aborted attempts where Outlook 2003
borked on importing his Outlook XP settings and data. I got the data into
2003, uninstalled Office XP and made sure all the office updates were done.
>>
First clue you shoulda made a new profile... did you also import the mail or
just use the old pst?
>>
Anyhow, the inbox showed there we around 150 new messages.
>>
So it worked at first.
>>
The user came in the next day and said the messages were downloading but
disappearing.
>>
If you are using the old pst, how large is it? One symptom of a too large pst
is disappearing mail. The user should be warned the pst is too big when it hits
1.87 GB... if they continue to use it, the mail is not committed to the message
store but is deleted from the server before Outlook discovered it can't be
committed.
This is one reason why we recommend using Outlook 2003 with a new profile - it
makes a Unicode pst so this is not a problem as there is no 2gb limit.
>>
I then renamed the current pst file, created a new one and imported data from
the old pst, downloaded another 40 or so new messages, progress bar shows
them coming down, but nothing ends up in the inbox or anywhere else for that
matter.
>>
Did you create a Unicode or 97/2002 compatible?
Did I mention a new profile woulda been better for troubleshooting? :) If it
works in the new profile, you can either switch to it or try to figure out what
is different between the two profiles.
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