On Fri, 2 Sep 2005 18:21:13 EDT, Helen wrote:

>My friend has an HP computer,  model (A296N), that I am helping him optimize. 
>When I click the Help & Support icon, nothing happens.

I'd agree with much of what JimB says.... My HP gives me lots of options, so I'm
wondering whether there is another way into that section - maybe the startup or
shortcut is toast. I'd be inclined to call Tech Support again and speak with a
manager... FWIW, there really isn't all that much (or anything) that you can't 
get
elsewhere from what I can see - I'd be happy to send a screenshot offlist.
-- 
cheers, Stephen

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