When I opened the message, I found that Kylde had written:
> I'm with Carl on this 1, if the guy *refuses* to help you anymore, and
> you've PAID, he's failed, give him bad publicity and demand a refund
Actually, over the years he has been 99% better than any tech
support anywhere!
He is at a loss to explain it or track it down, even after threatening
his live <smile>.
Someone suggested a debug version of the application. I hit him
with that suggestion but haven't heard back just yet. Maybe he's
out catching "de bugs" for it <smile>.
I had my system down to ZERO applications running (except the
ones that MUST run the system), and had ended ALL processes
that I could end and keep afloat, the sucker still didn't connect.
Under those circumstances, I do believe that a developer should
know enough about his program to pinpoint the problem............at
least within a couple miles <smile>.
I did send him two of my files which he used on his copy to run it.
It worked. Weird!
He suggested re-installing Windows. I just ain't ready for that
action. I don't want the application bad enough to go through all
that! Otherwise, I'd just update my 3-year old computer!!
Regards,
Jim
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