From the Brother website:
When I send a fax or make a copy the document is all black. What can I do?
MFC8500 - Sending a black page can be caused by a static electricity build
up that causes the scanner to mal-function.To determine the extent of the
problem follow the procedure below.
1. Unplug your machine from the electrical outlet, wait 30 seconds and then
plug it back in.
2. Test the unit by making a copy of a blank sheet of white paper. To make a
copy, place the document face down in the ADF(automatic document feeder)
located behind the control panel and press the Copy button located on the
right side of the control panel.
3. Try resending again.
If the transmission is successful, the problem was created by a possible
static problem.
Listed below are some recommendations that may help prevent static
electricity build-up in the household or office.
a. Place anti-static on the floor in the area where the Fax/MFC is located.
b. Periodic use of an anti-static spray on the floor and the area when the
Fax/MFC is located
c. Before touching the Fax/MFC, touch a metal object to discharge any static
electricity build up in your body.
If the problem continues and your unit is still within Warranty, you can
click here to locate a Brother Authorized Service Center in your area
http://www.brother.com/usa or for automated assistance by telephone, dial
(1-800-284-4357) and select Option 2 to access our fax back system. This
system can provide you with printedinformation via facsimile or verbal
listings of the Authorized Service Centers in your area. You may also
contact our Customer Service Center at 1-800-284-4329. The center is open
Monday -Friday, 9:00am - 7:00pm EST, excluding holidays. If you are out of
warranty, you need to contact a Brother Authorized Service Center using the
information listed above.
----- Original Message -----
From: "Jim Dykes" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Friday, December 02, 2005 8:49 PM
Subject: Printer Problem
Hi,
I have a Brother MFC 8500 Multi-Function Laser printer.
I haven't yet used a full cartridge, but was getting big, black
splotchy lines clear across the left side of the paper when I printed
anything.
I got a new toner cartridge thinking that was the problem, but now
the page is totally black..........and gray on the other side. So,
then, not both sides of the paper have toner on them.
I cleaned the wire as recommended, but results were the same.
I sure hate to have to buy a new drum! Those suckers are
expensive.
However, it does sound like that, though, doesn't it?
Thanks,
Jim
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