We have noticed in our Outlook 2003 installations a variation in the
behavior of message printing for this scenario:
Prior to sending the email the client fills in the To: and the Subject:
fields, writes the email and for certain business reasons, prints the
message for record keeping. The message is then sent.
Since getting new hardware and a new XP image some of the users in this
group find that the printed copy does not include the To field info or th
e
Subject field, only the message text.
Other users and randomly the users who get the results described above
will test the same steps, printing the message prior to sending and get
the full text of the To: and Subject: fields.
If the users send the message, open it from the sent folder and then prin
t
the message, the To: and Subject: fields always print.
We thought the folks were being a pain but I found that my machine prints
the fields as they would like them to appear while others in our
department don't get the fields to print.
The printers are networked and the drivers are installed at the print
server and so everyone should be getting the same drivers and
configuration for the printer.
We can find nothing within Outlook that may control this, including
anything related to printer or forms.
Anyone seen this behavior with XP Pro SP1 and Office 2003 SP2?
-Jester
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