The solution has been to "Control Click" these links as if they were Word
embedded links.
The web site in question is SEI financial's tech support gateway to their
implementation of Magic Desk Help Desk software.
We confirmed the links did not start working after turning off SP2's pop up
blocker whether site specific or completely off. Making the site a trusted site
made no difference, disabling 3rd party browser extensions made no difference.
The clients' popup settings had been edited to allow popups on the specific
site by adding both the main seic.com domain and the help desk specific
domain. Also, the settings were set to "low" or the less agressive setting. The
use of the "control" key plus click is stated to be for the "high" or most
agressive popup blocking level so the need for the control key would seem to
be contrary to the users' settings.
So I am not satisfied that the true issue is known but the users at our
location
that need to open Word docs at this vendor web site have a work around, if
not an answer or explanation.
-Jester
On Wed, 8 Nov 2006 20:33:50 -0500, Carl Houseman
<[EMAIL PROTECTED]> wrote:
>I have no idea what causes this trouble, but there are any number of
>standard diagnostic measures you can start applying if your'e intent on
>solving the problem.
>
>1. What makes a machine that has problems different from one that doesn't?
>a. Installed software?
>b. BHO's and ActiveX plugins installed in IE?
>c. List of installed QFEs? (get QFECHECK, MSKB 282784)
>
>2. Delete temporary internet files.
>
>3. Disable browser 3rd party extensions.
>
>4. Check event viewer for things logged at about the same time that Word
>fails to start.
>
>5. Test with a user who has never logged into a problem machine before. If
>it's user-profile-specific, a new user won't see the problem.
>
>I am guessing that you're telling me that adding the site to trusted sites
>had no effect on the problem.
>
>Carl
>
>-----Original Message-----
>Subject: Re: IE embedded links for Word docs fail
>
>Ah, so true... I need my other pill bottle.
>
>The web page has links that used to open Word doc files when double
>clicked. Now the users get a fast flash of a screen change and no file
>displays. Nada.
>
>I added this site to the trusted sites list via a remote registry edit
>since IE is locked down considerably.
>
>BTW, this is XP Pro SP2 and IE 6, SP2
>
>-Jester
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