Larry,
Our online support is separate from the other registration databases on
our web site. This might not always be the case, but for now that the way it
is.
If you don't have an account, I would recommend creating one. It provides
above
all else, easy access to previous and current support incidents. As well as
other
features, such as FAQ subscribtion I talked about last night.
If you forgot the password, you can enter the user id and submit the send me my
password button. The password should be emailed to you.
At 07:09 PM 4/3/01 +0000, you wrote:
> > The good thing about the FAQ is you can subscribe to it, and when the FAQ
> > is updated you'll be notified by email.
>
>Mike, there's a logic flaw in your account/login system. There are 3
>options:
>
>1) login with userID and password
>2) forgot password, enter userID
>3) create a new account
>
>I don't remember ever filling out a user account but I assume I must
>have since I bought Win4Lin online. I'm pretty religious about
>writing this stuff down in a logbook but there's no evidence that I've
>ever registered with Win4Lin. In any case, it's impossible to deal
>with 1, 2, or 3 if you don't know what your userID is. If I try to
>start a new account it tells me that my email address already exists
>in the database. I obviously can't do either 1 or 2. What to
>do...what to do. Advice?
Try to log in with your email address and no password. A password wasn't
required in the previous version of our database. Once you log in,
you can set a password, as well as update other information. If that still
doesn't work, let me know.
Mike
>Cheers --- Larry
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