The customer support software (RightNow) default view for the user when looking
at 'My Stuff' is at questions set to the 'Unresolved' status. This is the
status that your question is in when you have updated it, but we have not yet
done so. Once we do send a response, the questions go into the 'Waiting'
status, and thus the RightNow default user view does not show them. In order to
see *all* of your questions, when you go to 'My Stuff', change the 'Status'
field to 'Any', then click on the 'Search' button. All of your questions (past
and present, status Solved, Waiting or Unresolved) should be there.
Regards,
Amanda Owens
[EMAIL PROTECTED] wrote:
>
> What if I did receive an email, but when I wanted to update the question it
> wasn't there to be found? That happened to me last Friday, I resubmitted the
> question on Monday.
>
> Amanda Owens writes:
> > We had some problems with the license generating server when we moved
> > some of our servers last weekend. The problem is now solved, and we are
> > working through our queue of support questions. Please make sure that
> > you include your member email address and your license code so that we
> > can process your licenses quickly.
> >
> > As for our support database, if you do not receive a confirmation email
> > of our receipt of your problem, then our system did not receive it.
> > Please make sure you use our online webform, or send email to
> > [EMAIL PROTECTED]
> >
> > Regards,
> > Amanda Owens
> _______________________________________________
> Win4Lin-users mailing list
> [EMAIL PROTECTED]
> https://lists.netraverse.com/mailman/listinfo/win4lin-users
--
Amanda Owens
Support Engineer
NeTraverse, Inc.
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