Hi Brian,
Thanks for the frank report from your perspective. It's helpful for your customers to know as much as possible about what's going on, even if it's not the "official" word. Have you heard anything else from the support side? Do you have any idea how long support will be up and running? For the list: how many of your institutions are currently using AutoConnect and would be affected by idEngines potentially going away? Also, does anyone know of a product that is similar in function to AutoConnect? I'd hate to have to replace it, but it sounds like we ought to be prepared for that possibility. Thanks, Scott Scott Himes Director | Network & Telecom Services Biola University -----Original Message----- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:[EMAIL PROTECTED] On Behalf Of Brian McMahon Sent: Monday, September 29, 2008 9:36 AM To: [email protected] Subject: Re: [WIRELESS-LAN] idEngines selling assets Quoth "John York" <[EMAIL PROTECTED]>: > We just got a letter from lawyers saying that idEngines "has made a > decision to begin a process to sell its assets." That's too bad, since > they had a great product. Don't know what it means about support... I'm not on the business side of the house and I can't speak for the company, but I can tell you that, at least for the moment, support operations are continuing. I'm still employed, the telephone hotline and support website are both still operational, and we're answering technical questions to the best of our ability. What happens down the road is entirely up to whatever entity ends up in control of the idEngines assets. Obviously, we all hope that the acquirer is someone who sees the value in our product, and will continue to develop and support it. As you can imagine, this is of considerable personal interest to me as well. In the meanwhile, I strongly recommend that any customers who are not on the current (and in my experience, very stable) 5.0.5 code make plans to get there soon. Anyone on pre-5.0 code, please be sure you read the part in the release notes about LICENSES first. Proper prior planning prevents panicky support calls (or something to that effect). To reiterate, I am only able to speak as an individual technical staff member, and not for the company as a whole. And I do wish I had something more positive to tell you all. More news will no doubt follow. -- Brian McMahon, Member of Technical Staff, Identity Engines [EMAIL PROTECTED] http://support.idengines.com/ ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
