Great idea thanks!
Michael Dickson Network Analyst Office of Information Technologies University of Massachusetts Amherst Voice 413.545.9639 On Apr 24, 2014, at 1:19 PM, Ian McDonald <[email protected]> wrote: > Posters and instructions in the welcome pack. Mini helpdesks at strategic > points during pre-sessional week etc.. > > Thanks > > -- > ian > > Sent from my phone, please excuse brevity and misspelling. > From: Michael Dickson > Sent: 24/04/2014 18:14 > To: [email protected] > Subject: [WIRELESS-LAN] educating users about getting onto .1X > > Hi all, > > How are people spreading the word to their user community that they need to > go to the "onboarding" SSID first to configure for the ".1X" SSID? > > A small but significant percentage of our users are not doing this > inuitively. They are connecting to the .1X SSID first, perhaps because it > contains the word SECURE in the SSID. Because most devices lack the basic > ingredients for EAP-TTLS they never successfully authenticate. At that point > they either give up and connect to our open SSID permanently or they go to > the Help Desk who (surpise!) tells them they need to run the configuration > utility by going first to the "onboarding" SSID. > > I realize this may be more of a communications problem than a technical one > but I'd be interested to hear what folks are doing to steer their users to > "go to this SSID first to configure for that SSID". > > Thanks, > Mike > > Michael Dickson > Network Analyst > Office of Information Technologies > University of Massachusetts Amherst > Voice 413.545.9639 > > ********** > Participation and subscription information for this EDUCAUSE Constituent > Group discussion list can be found at http://www.educause.edu/groups/. > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
