There are 2 positions available for this: http://umjobs.org/job_detail/97828/wifi_network_support_seniorintermediate
WiFi Network Support Senior/IntermediateHow to Apply A cover letter and resume are required; the cover letter must be PAGE 1 of your resume. The letter should: (1) specifically outline the reasons for your interest in the position; (2) outline your particular skills and experience that directly relate to this position; and (3) include your current or ending salary. ***NOTE: This position may be filled at the Senior level ($66,923 to $87,000) or the Intermediate level ($55,385 to $72,000). Starting salary and position are dependent upon the qualifications and experience. The requirements listed below reflect the Senior level, but those with lesser experience are also encouraged to apply. Job Summary Information and Technology Services (ITS) has an immediate opening for an experienced WiFi Network Support professional to assist in supporting the University WIFI enterprise networks. The individual will be part of a cohesive team that is responsible for administering over 8000 routers, switches and wireless access points. The main focus for this position will be supporting the expansion of campus enterprise wireless (WIFI) networks which will consist of over 9000 Access Points in a controller based environment. The team is always looking for ways to be ready for the challenges of tomorrow in supporting the campus enterprise networks. Responsibilities* * Support the campus WiFi enterprise networks, working with engineers, vendors and project managers to implement the new campus WiFi network, this includes WiFi controllers, access points, authentication and logging systems. Provides pre and post site survey results as required for newly installed campus WiFi networks. Perform WiFi network infrastructure changes (AP relocations, configurations); * Responsible for network problem detection, analysis and resolution. Utilizes wireless tools for WiFi troubleshooting and resolution. Establishes and utilizes protocols to monitor network systems for availability, error conditions, adequate space allocation, backup integrity, and performance. Develops effective relationships with vendor support to troubleshoot and resolve problems * Provides tier 3 technical support and service restoration for campus enterprise networks. Analyzes, plans, and implements maintenance, including backup and recovery strategies, software patches and upgrades. Supports and collaborates with team members and other technical staff such as Project Managers and Network Engineers. * Collaborates with team to proactively propose, plan, implement, and communicate effective changes within established change management processes. Contributes to system enhancements by identifying and quantifying customer requirements, delineating the gaps between customer requirements and the capabilities of existing technology, and recommending improvements in current processes. * Collaborates with and gathers technical requirements with cross-functional teams to enhance functionality, security, and efficiency of the system in support of university business functions. Provides consultation on application/system interactions and dependencies per established protocols and procedures. Conducts network system analysis, planning, testing, and implementation of solutions. Recommends, develops and documents procedures and maintenance plans for the team and other technical staff to improve network administration efficiency and effectiveness, ensuring appropriate research is conducted. * Collaborates with cross-functional teams and provide input on WiFi features and options. Contributes to system enhancements by identifying and quantifying customer requirements, delineating the gaps between customer requirements and the capabilities of existing technology, and recommending proactive improvements in current processes. Conducts analysis, planning, testing, and implementation of solutions. Develops and edits technical support knowledge base documentation. * Stays current with relevant advances in network systems technologies. Responsible for maintaining and updating knowledge of concepts, practices and procedures. This can include on-the-job training, attending relevant courses or conferences, reading, research, and testing. Develops and follows best practices and procedures and share knowledge with team members and mentors staff. Organizational Competences: Successful candidates will be expected to demonstrate in this role the following organization competencies, but not limited to: * Demonstrated ability to develop and maintain positive and cooperative relationships, inside and outside of workgroup, interacting in a friendly, open, honest, and accepting manner. * Demonstrated ability to provide necessary attention to solve different level problems, often multitasking to solve moderate level problems. * Defines problems, analyzes causes, identifies possible solutions, selects the best solution, and develops action plans. Generates new ideas and goes beyond the status quo.. * Demonstrated ability to communicate clearly, correctly, knowledgeably, and effectively both verbally and in writing. * Demonstrated ability to apply new skills/knowledge to the job and provide training and mentoring opportunities to others. * Demonstrated ability to plan, implement, and communicate effective change approaches within established and changing deadlines. * Demonstrated ability to develop specific action plans, achieve deadlines or milestones, accept accountability for mistakes, take corrective action, exercise positive influence, and resolve team conflicts with finesse. * Demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organizations expectations for exemplary customer service. Required Qualifications* * Bachelors degree in computer science and/or equivalent combination of education and experience. * Minimum of three years of experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully monitor, perform network configuration changes, required documentation and testing/analysis of network or desktop equipment/software. * 3 - 5 years of experience with controller based WiFi components including WiFi controllers, access points, authentication and logging systems (802.11 WiFi (b/g/a/n/ac)) * Experience surveying, designing, installing and certifying WiFi infrastructures * Experience with some or all of the following technologies: Cisco IOS, Juniper OS, network monitoring tools, desktop OS (Windows, Mac), and copper/fiber infrastructure. * Working knowledge of various end user WiFi devices and operating systems (Win7, Win8, OSX, iOS, Android, iPad, Android Tablets, etc.). * Experience with and demonstrated knowledge of layer 2 IP networks * Demonstrated knowledge of radio frequency fundamentals. * Demonstrated experience with current computer technology and applications (e.g. word processing, spreadsheet, and collaboration applications). * Ability to leverage appropriate technical tools to perform day-to-day administration tasks, root-cause analysis and service restoration (such as backup, restore, failover, log interpretation, and performance monitoring) for WiFi network systems * Ability to move and transport and maneuver telecommunication equipment and supplies weighing up to 30 lbs from trucks/loading docks to campus locations for installation or testing Desired Qualifications* * Experience with 802.1x * Demonstrated knowledge of layer 3 IP networks including VLANs, OSPF, ISIS and BGP * Experience with desktop and/or network firewalls, VPN * Experience with programming language such as Perl * Experience troubleshooting fiber and copper network infrastructure. Work Schedule Successful candidate must be available to work overtime or flex time, which may sometimes be needed at short notice. In addition, this position will participate in an on-call rotation. Additional Information Upon hire, successful candidates must have a personal mobile communication device and home internet connection. U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer. *Mike Lippens* Manager - UMnet Admin ITS/ITS Comm Operations D-734-936-9861 University of Michigan ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
