I have tried that, and it doesn't seem to work, I have reset network settings and even in some cases had students reset entire phone, but I believe when they restore the phone they are actually restoring the issue. I believe for some reason it is blocking/blacklisting our networks because possibly not being able to verify dns connectivity when they are connected to our onboarding ssid which is set to redirect all traffic to our onboarding server, but I cannot confirm this.
Peppino Muraca Sr. Network Administrator Stonehill College 508-565-1193 pmur...@stonehill.edu -----Original Message----- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Todd Hall Sent: Tuesday, September 09, 2014 10:08 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] IO7 devices not connecting to wireless I'm not sure about your devices but we've noticed problems with iOS devices that might be related. Here is the scenario: The device connects to one of our SSIDs, usually the open web-auth network. When we then try to connect to our 802.1x network it fails to connect. Turns out this happens whenever we try to change SSIDs with an iOS device where the previous network is still visible to the device. Workaround: Click on the little info button next to the other networks and if any of them have a "Forget this Network" button, click it. Then try to connect to the network you are wanting to connect to. This has worked in every case where we have run into this problem. I hope this helps. On Mon, 8 Sep 2014, James Andrewartha wrote: > Date: Mon, 8 Sep 2014 22:05:54 -0500 > From: James Andrewartha <jandrewar...@ccgs.wa.edu.au> > Reply-To: The EDUCAUSE Wireless Issues Constituent Group Listserv > <WIRELESS-LAN@listserv.educause.edu> > To: WIRELESS-LAN@listserv.educause.edu > Subject: Re: [WIRELESS-LAN] IO7 devices not connecting to wireless > > On 09/09/14 01:08, Muraca, Peppino P. wrote: >> Hi, I was wondering if anyone has been having issues being able to >> connect some IO7 devices iphone or ipad. >> >> We have been seeing some devices just not connect to either open or >> secure ssid?s . we have plenty of iphones and ipads that seem to >> connect fine, but I have a good amount that cannot. From everything I >> have found it seems io7 does have some wireless issues, but I haven?t >> been able to pinpoint a cause or find a solution to get these devices >> connected. > > I can't comment on your particular case, but I'll note that Apple has > some profiles you can install to get debugging information from iOS > devices. If you have a developer account they're at > https://developer.apple.com/bug-reporting/ios/wi-fi/ otherwise your > vendor should be able to pass them on. Note that you have to email the > profile or download it directly on the device, they don't work with > Apple Configurator or an third-party MDM. > > -- Todd M. Hall Sr. Network Analyst Information Technology Services Mississippi State University t...@msstate.edu 662-325-9311 (phone) ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
