There are several vendors out there that provide a synthetic client that will do active monitoring and reporting. We are in the process of test driving AirMagnet (Fluke)’s AHC solution. I believe 7signal and Spierent (sorry about the spelling) are couple as well. Airdefence (Motorola / Symbol) have been doing it for some time with their tri-radiio APs.
One other solution that has come on to the seen is NetBeez… still a bit of work, but I think they are heading in the right direction. M > On Apr 2, 2015, at 4:09 PM, Alexander, David <[email protected]> wrote: > > I’d like to know what other schools are doing to proactively troubleshoot > wireless issues on your campus. > > Our network team does a great job of troubleshooting end user wireless > connectivity issues when a customer calls the Service Desk to report an > issue, but end users don’t like to call our Service Desk to report issues. > Because of this, end users assume our network sucks or they try their own > workarounds (eg. using cellular data, etc.). > > What level of success do you have with customers contacting your Service Desk > about connectivity issues? Do you do anything to proactively find out if > customers are having connectivity issues? > > It seems like a lot of the issues are on the client side (eg. updating > Surface Pro drivers, applying a Mac fix, etc.). What approaches are you > using to communicate about device specific issues? > > I’d appreciate any feedback you have on how you are approaching this issue on > your campus to improve end user experience with your wireless network. > > Thanks, > Dave > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/ <http://www.educause.edu/groups/>. Michael Hulko Network Analyst Western University Canada Network Operations Centre Information Technology Services 1393 Western Road, SSB 3300CC London, Ontario N6G 1G9 tel: 519-661-2111 x81390 e-mail: [email protected] ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
