One time, on Yik Yak, I saw the comment, "Student5 forever obtaining IP address" (Student5 is our student wireless network). I was amused and somewhat delighted to see someone else reply, "If only there was some email address for reporting these things, like [email protected] or something."
-- Hunter Fuller Network Engineer VBRH M-9B +1 256 824 5331 Office of Information Technology The University of Alabama in Huntsville Systems and Infrastructure I am part of the UAH Safe Zone LGBTQIA support network: http://www.uah.edu/student-affairs/safe-zone On Thu, Apr 2, 2015 at 4:59 PM, Jordan, Fred <[email protected]> wrote: > Seems some students have made references to problems with our campus > wireless on both reddit and also YikYak. > Some of our younger support personnel who frequent both have responded on > both platforms. > Not high volume by any means, but at least one more way to make direct > contact and the interaction is viewed by other students. > And I agree that students just don't open tickets or call the Service Desk. > Fred > > On Apr 2, 2015, at 5:33 PM, Sullivan, Don <[email protected]> wrote: > > That’s a really good question. It sounds like we are in the same predicament > as your school. Like you, we tend to be more reactive when we observe issues > with wireless ourselves (APs disassociating, etc.) or someone taking the > time to report an issue (we are even monitoring twitter for complaints). If > someone has a magic bullet, I sure would be interested in hearing about it. > > Don Sullivan > Network Administrator > Samford University > 205-726-2111 > > From: The EDUCAUSE Wireless Issues Constituent Group Listserv > [mailto:[email protected]] On Behalf Of Alexander, David > Sent: Thursday, April 02, 2015 3:10 PM > To: [email protected] > Subject: [WIRELESS-LAN] troubleshooting wireless issues > > I’d like to know what other schools are doing to proactively troubleshoot > wireless issues on your campus. > > Our network team does a great job of troubleshooting end user wireless > connectivity issues when a customer calls the Service Desk to report an > issue, but end users don’t like to call our Service Desk to report issues. > Because of this, end users assume our network sucks or they try their own > workarounds (eg. using cellular data, etc.). > > What level of success do you have with customers contacting your Service > Desk about connectivity issues? Do you do anything to proactively find out > if customers are having connectivity issues? > > It seems like a lot of the issues are on the client side (eg. updating > Surface Pro drivers, applying a Mac fix, etc.). What approaches are you > using to communicate about device specific issues? > > I’d appreciate any feedback you have on how you are approaching this issue > on your campus to improve end user experience with your wireless network. > > Thanks, > Dave > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. > > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
