So if a large majority of the problems are driver issues, then is there something at the tier 1 level (or before) that could be done to reduce the number of these tickets being escalated?
On our campus, we now have a 1st-year bootcamp that’s part of orientation, and a team of students assists the first-years with getting connected to WiFi, including making sure their drivers are all up-to-date and using CloudPath. Basically, set the first-years up for success and reduce the number of client-based WiFi issues. Jeff On 10/22/15, 10:36 AM, "The EDUCAUSE Wireless Issues Constituent Group Listserv on behalf of Julian Y Koh" <[email protected] on behalf of [email protected]> wrote: >On Thu Oct 22 2015 12:15:09 CDT, Jeffrey D. Sessler <[email protected]> >wrote: >> >> The difficulty with wireless is that even when the problem is the client, >> you still get the blame. > >Oh that's just a given. :) > >The large majority of the problems that ever end up escalating all the way up >to us get resolved by having users update drivers, especially on Windows >machines where the manufacturer distributes the driver updates, not Microsoft. > > > >-- >Julian Y. Koh >Associate Director, Telecommunications and Network Services >Northwestern University Information Technology (NUIT) > >2001 Sheridan Road #G-166 >Evanston, IL 60208 >847-467-5780 >NUIT Web Site: <http://www.it.northwestern.edu/> >PGP Public Key:<http://bt.ittns.northwestern.edu/julian/pgppubkey.html> > >********** >Participation and subscription information for this EDUCAUSE Constituent Group >discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
