I pretty much measure this by number of tickets opened for wifi issues at our support desk. It's a pretty good spot to measure "user experience". Perhaps the only spot.
- Pete Hoffswell - Network Manager [email protected] http://www.davenport.edu On Thu, Oct 22, 2015 at 8:46 AM, Matthew McFall <[email protected]> wrote: > Matthew, > > Another suggestion would be to do a poll/survey of the end users. > Depending on the response you get, you may get some useful feedback. > > Matthew S. McFall > Network Engineer > CCNA/CCNA-Security > Division of Information Technology > Jacksonville State University > Office: 256-782-5664 > > > ------------------------------ > *From: *"Philippe Hanset" <[email protected]> > *To: *[email protected] > *Sent: *Thursday, October 22, 2015 7:43:31 AM > *Subject: *Re: [WIRELESS-LAN] Measuring User Experience > > > Matthew, > > Here are a few ideas (assuming that your Wi-Fi system/Trouble Ticket > system allows you to poll that kind of data) > > -HELP DESK: % of Help Desk trouble tickets related to Wireless, and type > of problem > -BANDWIDTH: How is your bandwidth to the Internet doing? (% Utilization, > are you limited for the Wi-Fi side?) > -AP LOAD: What is your campus wide ratio of user/AP (theoretical campus > ratio : maximum unique users per day/total number of APs, Distribution > ratio: What do you observe in your system, and how many APs are not within > your own > requirements…) > -AP DENSITY: What is your average dBm ? what do you consider to be your > requirement and what % of users on APs are/are not within that limit > -AP QUALITY: Then move to Jorj suggestion of measuring re-auth etc… > > Any other limiting factor like DHCP capacity (number of IPs) > and finally, ease of configuration (number of trouble tickets related to > configuration issues) > > Philippe > > Philippe Hanset > www.eduroam.us > > > On Oct 22, 2015, at 7:04 AM, Williams, Matthew <[email protected] > <[email protected]>> wrote: > > I have been instructed that I need determine a metric that reasonably > guestimates the end user experience of our wireless networks, without > procuring a system(s) that does it. I readily admit that my head kind of > exploded when this directive was given. Have any of you done this exercise > or have any ideas/formulas to try to calculate something like this? Thanks > for any ideas that you care to share. > > Respectfully, > > Matthew Williams > Manager, Network and Telecommunications Services > Kent State University > Office: (330) 672-7246 > Mobile: (330) 469-0445 > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. > > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. > > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. > > ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
