I have an LG phone, and it is a common occurrence for me everywhere I go
with public wifi that my phone will want to give up on a wifi connection
and switch to data before I can complete a registration process. It's not
just our campus, but also McDonald's or Culver's with my kids, Starbucks,
or anywhere that does capture.

I say this because, while it is something you will want to address, it's
likely something that users of the phone will be used to, so at least
they're less likely to try to blame IT.



Joel Coehoorn
Director of Information Technology
402.363.5603
*jcoeho...@york.edu <jcoeho...@york.edu>*

The mission of York College is to transform lives through
Christ-centered education and to equip students for lifelong service to
God, family, and society

On Thu, Oct 13, 2016 at 8:16 AM, Turner, Ryan H <rhtur...@email.unc.edu>
wrote:

> I despise captive portal detection on devices.  On our onboarding
> platform, I do everything possible to PREVENT the automatic popup of
> browsers due to problems like these (and many others).  For you to really
> figure this out, you are likely going to need to do a packet capture of the
> session and see what that users phone is attempting to connect to.  I would
> be doing a packet capture to poke some holes through so that the captive
> portal browser never opens in the first place.
>
>
>
>
>
> Ryan Turner
>
> Manager of Network Operations
>
> ITS Communication Technologies
>
> The University of North Carolina at Chapel Hill
>
>
>
> r...@unc.edu
>
> +1 919 445 0113 Office
>
> +1 919 274 7926 Mobile
>
>
>
>
>
>
>
> *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:
> WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] *On Behalf Of *Thomas Carter
> *Sent:* Wednesday, October 12, 2016 9:36 AM
>
> *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
> *Subject:* Re: [WIRELESS-LAN] Captive portal trouble with LG phones
>
>
>
> I forgot to mention we’re currently running 5.4. We’ve had this trouble
> 3-4 times in the past few weeks, and every time it is a brand new LG phone.
>
>
>
> *Thomas Carter*
> Network & Operations Manager / IT
>
> *Austin College*
> 900 North Grand Avenue
> Sherman, TX 75090
>
> Phone: 903-813-2564
> www.austincollege.edu
> <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.austincollege.edu%2F&data=01%7C01%7Crhturner%40email.unc.edu%7C256b38ef9e8a464adb1808d3f2a4bc05%7C58b3d54f16c942d3af081fcabd095666%7C1&sdata=AUeYiEoF4HAqZoo1r6fJkKwPo1ElDsjXnsM%2B35qFsUk%3D&reserved=0>
>
> [image: http://www.austincollege.edu/images/AusColl_Logo_Email.gif]
>
>
>
> *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [
> mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
> <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>] *On Behalf Of *Sullivan, Don
> *Sent:* Wednesday, October 12, 2016 7:17 AM
> *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
> *Subject:* Re: [WIRELESS-LAN] Captive portal trouble with LG phones
>
>
>
> We use Packetfence also and we have not heard of or seen this issue. We
> are running version 6.0.3.
>
>
>
> *Don Sullivan*
>
> *Network Administrator*
>
> *205-726-2111 <205-726-2111>*
>
>
>
> *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [
> mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
> <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>] *On Behalf Of *Thomas Carter
> *Sent:* Monday, October 10, 2016 2:40 PM
> *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
> *Subject:* [WIRELESS-LAN] Captive portal trouble with LG phones
>
>
>
> We use PacketFence as our NAC and have a captive portal to allow users to
> self-register their devices. In the past couple of weeks we’ve had problems
> with the latest LG phones (other Androids work fine) disconnecting in the
> middle of a captive portal session; it won’t stay connected long enough to
> register the device. It seems similar to the old Apple “success.html” test
> for internet connectivity, but I haven’t been able to determine if that is
> the case. Has anyone else seen this issue with new LG phones?
>
>
>
> *Thomas Carter*
> Network & Operations Manager / IT
>
> *Austin College*
> 900 North Grand Avenue
> Sherman, TX 75090
>
> Phone: 903-813-2564
> www.austincollege.edu
> <https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttp-3A__www.austincollege.edu_%26d%3DDQMFAg%26c%3DGTxgfYI6i4KYikqC6GK_Jzn2mYGEh-v4HEPYCyQcJzU%26r%3DgESFfxkz83JEIAAPJ78hwRDbYXa0egqYOhaeRMDNKZQ%26m%3DVmAIWM1H1bafDXC1xfAJrpNfaTmkC2aJfv3MfpC6J9o%26s%3Dn_egKFSrHhhZTmUkaQJjN7qRIEmd-ie0z2zj9YuqWus%26e%3D&data=01%7C01%7Crhturner%40email.unc.edu%7C256b38ef9e8a464adb1808d3f2a4bc05%7C58b3d54f16c942d3af081fcabd095666%7C1&sdata=Vm7Ed9M5OO1xpWOZQt7Zvjpr%2F6DhvA3wkmrq9HG%2Bf%2Fk%3D&reserved=0>
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>
>
>
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