We’ve done just a little bit of this in the last year with a product called NetBeez. We’ve only got 10 or so of our 35 wi-fi units installed, mostly in the building our offices are in. We have a small list of important campus services that they try and reach over wireless. We were able to track down an intermittent issue between some of our wireless users and our Exchange server based on the NetBeez reports of problems for some units and not others by looking into what was different about the ones that worked and those that didn’t.
They’ve added some performance testing features (schedulable iperf for example) since I deployed them that I haven’t gone back and setup. It’s on my to-do list, so we can see if that is useful as well. For those curious - the problem they helped us find had to do with the new IP space we deployed for campus wireless when we switched from Meru to Aruba and not having it in certain ACLs/firewalls for the remote data centers where some of the exchange cluster is hosted. With the cluster distributed over multiple locations and the closest ones preferred, only a few clients went to the remote sites and were affected. -debbie > On Nov 30, 2016, at 9:03, Mark McNeil [Staff] <[email protected]> wrote: > > I just received about 20 double sided pages of feedback rom one of our > professors. She decided she would do a survey on wireless in classrooms to > two of her classes. The responses as I'm sure you've all experienced are very > accurate(lol). > > My question is does anyone utilize a specific tool or personnel to capture > the usability of their wireless environment. We have an Alcatel/Aruba > Networks environment. We receive lots of stats from our Airmanger application > on bandwidth to user. These metrics however don't seem to parallel the > responses we get from students and faculty. > > We use mobile devices, IOS and Android based devices to test access to the > wireless network. Naturally we are only in a given area for short periods of > time so our capture will not be the same as a professor or student. > > Any feedback is appreciated. > > Thanks > > Mark > > -- > ________________________________________________________________________ > Mark McNeil > Director, Network Engineering and Operations > Fordham University | Fordham IT > Tel: 718-817-3763 > Business Office: 718-817-3750 > Fax: 718-817-5775 > email: [email protected] > http://www.fordham.edu > _____________________________________ > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/. > -- -debbie Debbie Fligor, n9dn Lead Network Engineer @ Univ. of Il email: [email protected] "I have lived most of my life surrounded by my enemies. I would be grateful to die surrounded by my friends.” Gamora ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
