I'm posting this to the Wireless-LAN group because that's the calls I'm looking (expecting) to answer ..
Has anyone outsourced their Help Desk's after-hours calls? Specifically, I'm looking for a service that can handle (ie troubleshoot, NOT just act as a call center) after hours calls from students re: networking issues in their dorm rooms. If so, have you been satisfied with their ability to answer/resolve questions? Do they have network access (admin/other level)? Other thoughts? Feel free to contact me directly. Normally I'd tell vendors not to contact me, but in this case I'll make an exception .. but only through email. PLEASE NO CALLS. Thanks, Brian [email protected]<mailto:[email protected]> ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
